ASSOCIATE PRODUCT MANAGER, CONCIERGE PRODUCT & DESIGN | NEW YORK, NEW YORK, UNITED STATES

Associate Product Manager, Concierge

at Oscar Health New York, New York, United States Hi, we're Oscar. Were hiring an Associate Product Manager to join our Service Technology Product team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.

We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role :

Oscar Product is a growing, fast-paced team using technology and design to revolutionize healthcare.

As an Associate Product Manager, youll play a key role in helping Oscar solve problems and accelerating your teams execution.

In this role, youll join our Service Technology product team. Youll work with a team of Product Managers to identify and execute on opportunities that enable our teams of care guides, nurses, and social workers to effortlessly guide members through the complexities of healthcare.

Youll work closely with a team of engineers and designers to gather requirements and define solutions for systems that streamline and enrich our interactions with members.

You will report into the Product Lead for Service Technology.

Responsibilities :

• Make the case for future product investments for our member-facing mobile and web applications.
• Partner with engineers and designers to ship functionality that delights users and makes a measurable impact on the business.
• Be a bridge between business needs and our tech product to influence how Oscars unique tech stack can drive impact toward our core growth initiatives.
• Define a set of KPIs to measure business and operational impact, and be able to analyze them and utilize them in decision making processes.
• Problem solve issues across teams to quickly diagnose root cause and move to resolution.
• Articulate crisp and thorough requirements including core and edge cases.
• Demonstrate an appetite for growth, resourcefulness, and coachability.

Requirements :

Collaborative. You love helping engineers, designers, operations experts, and cross functional partners around you do their best work.

You are always driving towards a decision.

• Empathetic. You understand other disciplines and bring everyone together using clear communication and strong structured thinking.
• Comfortable with complex systems. You know how to analyze and decompose a complex system into its member parts, and how to communicate that complexity simply and cleanly.
• User-centric. You have a grasp of user experience and design with members, providers, internal users, and more in mind.
• A researcher. You can think creatively about how to get the information you need to prove or disprove your hypothesis using user research or data (hard data skills like SQL a plus).
• An end-to-end thinker. You can look at a problem and create a solution all the way from top-level goals to specific operational details.
• Experience. You have 2+ years of experience in a role that involves cross-team coordination and project management. Ideally, at least 1 year of that experience involves working directly with engineers and designers in a product management capacity.

Life at Oscar :

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.

We're on a mission to change health care an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including : medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation :

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation.

Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.

com) to make the need for an accommodation known.

Pay Transparency Policy :

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay.

Read the full policy .

COVID-19 vaccine requirements for in-person work :

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date.

If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.

com to submit an accommodations request.

Note : In-person work includes : * employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

Location (City)

Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment.

The approved states for this role are listed in the job posting.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary .

Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Oscar Healths Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows :

A disabled veteran is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;

or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05 / 31 / 2023

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals