Assistant Manager FOH - WTC, NY

Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco.

Here at Fogo, we complement our extraordinary service with extraordinary people.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing a passion and customer focus to the business.

Now Hiring / Immediately Hiring :

Restaurant Assistant Manager

In this role you will :

• Advise and supervise restaurant team members.
• Attract, develop, and retain all restaurant team members.
• Utilize GuestBridge / OpenTable to manage guest reservations and wait times.
• Ensure all employees have completed and hold unexpired food handler certifications.
• Promote a Culture of Recognition (OZ Principle).
• Ensure guest satisfaction and resolve guest concerns.
• Responsible for inventory, forecasting and setting targets.
• Promote EcoSure program management and action plan.
• Ensure safety policies and procedures are communicated and adhered to.
• Ensure guest and team member safety.
• Ensure guest satisfaction with experience.

Competencies

• Decisive Judgment Make good decisions in a timely and confident manner.
• Adapting to Change Adapt to changing situations and restructure tasks and priorities as changes occur within the business and organization.
• Planning & Organizing Effectively organize and plan work according to organizational needs by defining objectives and anticipating needs and priorities.
• Driving for Results Challenge and push the organization and yourself to excel and achieve.
• Guest Service Recognize and understand guest needs, and deliver in a manner that exceeds guest expectations.
• Managing Others Direct and lead others to accomplish organizational goals and objectives.
• Coaching & Developing Team Members Advise, assist, mentor and provide feedback to others to encourage and inspire the development of work-related competencies and long-term growth.
• Resilience Promote and maintain high standards of quality of work in the restaurant.
• Teamwork & Collaboration Effectively work and collaborate toward a common goal.
• Policies, Processes & Procedures Follow organizational plans and guidelines so that objectives can be accomplished the right way.

Encourage others to follow rules, and set a good example by consistently adhering to appropriate work guidelines.

Functional Acumen Have the skills, knowledge and abilities necessary to be effective in the specific functional content of the job.

Education, Experience & Travel Required

• 5 years restaurant operations, and 3 years churrasco and churrascaria cuisine knowledge preferred.
• High School Diploma or equivalent is required. Bachelor’s degree in hotel / restaurant management is desirable. Combination of experience and education will be considered.
• Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Occasional travel required.

Computer Skills

• Proficient in Microsoft Office (required)
• Aloha Point of Sale (preferred)
• Hotschedules (preferred)
• Workday (preferred)
• GuestBridge (preferred)
• MenuLink (preferred)

Physical Demands

The employee must frequently lift and / or move up to 25 pounds. Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.

Medical, Dental and Vision insurance is available for full-time, employees on the first of the month following start date.