Company Details
Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE "WRB") global insurer founded in 1967.
We make excess & surplus lines easy easy for our distribution partners, easy for the businesses they represent, and easy to navigate.
The lines of coverage we underwrite include general liability, property, and excess liability. Our model is different than our competitors we do the premium billing and do not add interest / finance percentage, we offer enhanced commissions, and we handle the stamping, affidavit filings, and other behind-the-scenes paperwork.
Our company culture is entrepreneurial, employee centric, and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale, Cincinnati, and Richmond.
If you are looking for a company that offers room for advancement, great benefits, and positive vibes, then Aspire may be the place for you!
www.berkleyaspire.com
Responsibilities
Berkley Aspire, one of W. R. Berkley's E&S carriers, has an exciting opportunity for an experienced insurance leader to oversee the establishment and ongoing operations of our Customer Sales and Service Center.
The primary role of this leader is to organize and build on our existing structure and resources and develop the capabilities necessary to provide outstanding account management services for our insureds.
This will include working across the enterprise to align additional lines of business to complement our offering, building processes, guidelines and SLA's, building a team, and working with key IT stakeholders to expand automation, data analytics and self-service functionality for our clients.
Once the Customer Sales and Service Center is established, this leader will be responsible for the oversight and growth with a focus on meeting the needs of our agents and providing exceptional service.
The Director, Customer Sales and Service Center will work closely with leadership across Aspire, especially operations, underwriting and distribution to ensure efficient operations, responsiveness to challenges, and support as needed.
The successful candidate will be passionate about customer, employee and agency experience, and have a drive to add value across interactions.
We are looking for someone who is highly motivated, organized, and has a positive outlook, along with a natural drive to grow, problem solve, and think outside the box.
Specific duties :
- Provide overall leadership to the creation, launch and ongoing performance of the Customer Sales and Service Center.
- Engage with agency principals to discuss use of service center, gain feedback and stay aligned on user experience, areas to improve and areas of most importance.
- Through purposeful engagement with agency and Aspire leadership, identify areas of opportunity to strategically evolve and build capability within the Customer Sales and Service Center.
- Maintain E&S licenses as applicable.
- Identify gaps, overlaps, conflicts, and barriers to an efficient, responsive and cost-effective Customer Sales and Service Center.
- Consult and partner as appropriate across WR Berkley operating units with potential synergy.
- Work closely with underwriting and distribution leadership to ensure full understanding and alignment of ongoing Customer Sales and Service Center challenges, successes, initiatives and goals.
- Ongoing review of lines of business and capability relative to agency needs.
- Develop and maintain an understanding of trends in the marketplace involving Service Centers, and agency handling of small business.
- Identify and implement AI-enabled solutions to improve efficiencies and agency experience.
- May perform other responsibilities, as assigned.
LI-RS1
Qualifications
- 10+ years related insurance experience strongly preferred.
- Proven people leader : Prior responsibility in overseeing teams of employees and inspiring them to complete their job duties effectively.
- Executive presence : Ability to effectively communicate with all levels of management.
- Strategic thinker : Experience in deliberate and careful anticipation of opportunities, vulnerabilities, risks, and threats that may impact the Underwriting organization.
- S trong collaboration skills : Able to work with all levels of the company and handle multiple assignments. Possess a sense of ownership and be accountable for their work.
- Relationship builder (up, sideways, over) : This position requires the ability to establish relationships and lead upwards (Sr.
Leadership) by behaving and communicating in a way that influences Sr. Leadership; sideways by influencing one's peers; and, over by leading effectively and creating a relationship of mutual trust amongst those with whom you are influencing.
- Bachelor's degree from four-year college or university strongly preferred or equivalent years of experience.
- AAI, ASLI, CPCU, or other insurance related certifications preferred; MBA a plus.
- Licensed as an insurance agent in home state required, or ability to obtain license upon hire.
Additional Company Details The Company is an equal employment opportunity employer
We do not accept any unsolicited resumes from external recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;
the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role
RN Surgical Services Director
Ongoing accountability for the continuous assessment, improvement, coordination and integration of the department services and standards of care into the hospitals primary function. Establishes and enforces policies, procedures, standards and objectives. Responsible 24 hours a day for the ongoing ef...
Customer Service Manager
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Ensures Team Members deliver excellent customer service to donors and customers. Oversees and maintains the day...
Program Director - Domestic Violence Program
The Director represents Shelter Without Walls and JFCS in the community and has primary responsibility for building and enhancing community partnerships and collaborations, participating in appropriate coalitions and work groups. Jewish Family and Children’s Service’s (JFCS) is among the most long-s...
Program Director
A Program Director plans, organizes, develops and administers the activities of outpatient and residential services. Conducts and participates in meetings and committees, such as: staff meetings, clinical supervision, and administrative, training, organizational, inter-agency, and organizational rep...
Director of Sales & Marketing - Hyatt Place Phoenix North - Phoenix, AZ
The Director of Sales and Marketing will supervise the overall sales effort of the hotel, including developing new accounts, maintaining existing accounts, rate and inventory management, TPI management, supervision of sales related personnel, implementation of sales and marketing strategies so as to...
Director Sales & Marketing_
Must have thorough experience with professional selling skills: opening probing supporting closing+ Shows strong analytical skills and strategic vision in establishing appropriate sales deployment+ Must be proficient in general computer knowledge especially Microsoft Office products+ Must be able to...
Guest Service and Sales
As a Guest Service and Sales (GSS) expert, you’ll welcome our guests into the store with a smile and take care of them as they visit our host stand, retail shop, and cash stand. You will need to be able to stand for long periods, work in a variety of environments, be expected to lift, load and carry...
Director Sales & Marketing
Must have thorough experience with professional selling skills: opening probing supporting closingShows strong analytical skills and strategic vision in establishing appropriate sales deploymentMust be proficient in general computer knowledge especially Microsoft Office productsMust be able to work ...
State & Local Tax Financial Services Director
You’ll focus on issues related to abandoned and unclaimed property, income and franchise tax, payroll and employment tax, credits and incentives, and indirect tax. SummaryA career in our State and Local Tax Financial Services practice, within State and Local Tax services, will provide you with the o...
Pharmacy Technician - Customer Service & Data Entry (Mesa, AZ)
Are you ready to be the linchpin that ensures quality healthcare, seamless patient care, and a dynamic communication flow between patients, healthcare providers, and our dedicated team? As a Pharmacy Technician - Customer Service & Data Entry at Strive Pharmacy, your role is nothing short of ext...