Job Description
Job Description
Required Skills & Experience
- High school diploma or, GED
- Some knowledge of PC / any type of technology repair experience in a customer field environment OR 2 year degree in electronics or computer technology OR previous Military experience.
- Must be local to one of the geographic areas.
- Must have a reliable car / truck AND smart phone.
- Authorized to work in the United States.
- Active and valid drivers license.
- Must pass background check : clean driving record, criminal record, and drug screening.
- Must have flexibility to work different shifts : 6am-2pm, 8am- 4pm, 10am- 6pm, 12pm- 8pm, or 3pm- 12am. Also rotating weekends.
Over time is available - Schedules will be put out in advance.
Nice to Have Skills & Experience
- A+ certification.
- 2 year degree in electronics or computer technology.
- Hands on POS / ATM repair experience
- Installation experience
Job Description
Customer Engineer level 1 associates provide installation, maintenance and repairs on equipment within an assigned territory / region to assure continuity of customer operations and high levels of customer satisfaction.
In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction.
You will perform work on products and services of low complexity, specifically financial / ATM products and services.
Day to Day
- Driving to 6-8 customer locations per day with a circumference of 30miles in your location
- Will be conducting installations, maintenance and repairs on Financial / ATM (first-line maintenance) equipment and other electromechanical equipment at various locations within an assigned territory / region.
- First line of defense working on paper jams / receipt jams / card jams and basically jams of any kind, they don’t need any tools or equipment, they might assist with installation work, might assist with warehouse testing work (testing atm's to make sure they work), might have to re load software
- If they see something wrong with the machine while there they can pass it along to the 2nd line technician
- There are 3 levels of customer engineers. This is the first line maintenance so the duties are not too complex.
- Provide continuity of customer operations and high levels of customer satisfaction
Compensation : $18 / hr
$18 / hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
CSE-IT Service Desk Support Technician
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or...
IT / VOIP / Firewall Technician
Conduct regular security audits and updates to ensure system integrity. Stay current with industry trends and best practices in IT, VoIP, and Firewall technologies. Ability to manage multiple tasks and prioritize effectively. As an IT Consultant, you will discover our customers’ business objec...
CSE-IT Operations Support Technician
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or...
IT PC/Printer Technician
Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues. The c...
Lead, Data Integrity IT Site Technician
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender ...
Audio Visual Installation Technician
Some of our practices include:• Program/Project Management and "PMO as a Service"• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessme...
IT Field Technician
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual ori...
Tier 2 AV Field Technician
Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of t...
On-call Av Services Assistant Technician, It
Continually nurture a personal relationship with Jesus Christ; serve as a consistent witness for Jesus Christ; maintain a kind, Christ-like attitude in dealing with and ministering to people within and outside of Northwestern; and faithfully uphold and embrace Northwestern’s mission, doctrinal state...
Lead AV Field Technician- MN
Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of t...