Driver License Examiner Assistant - Gettysburg

THE POSITION

The Department of Transportation is actively looking to hire a Driver License Examiner Assistant. This vital role within PennDOT involves supporting the Driver License Center by assisting customers at the service counter, thereby contributing significantly to the enhancement of highway safety. A key responsibility of this position is the thorough examination of identity documents, which is essential in the fight against identity theft and fraud. By ensuring that all documentation is accurate and legitimate, the Driver License Examiner Assistant helps maintain the integrity of the licensing process. If you are interested in making a meaningful impact in your community and ensuring safer roads for everyone, we encourage you to apply today!

DESCRIPTION OF WORK

The role of a Drivers License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally welcoming customers, verifying applicant identification, and facilitating the completion of application forms. Additionally, the assistant is tasked with inputting data into online driver license application software and distributing relevant forms and informational brochures tailored to the needs of the customers. The assistant also administers standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.

Furthermore, the assistant is responsible for entering test results and customer applications into online systems via a PC terminal, while independently addressing inquiries and concerns from the public. A thorough understanding of the services offered and the specific requirements for each, including the criteria for obtaining REAL ID or non-REAL ID products, is essential. The assistant provides guidance on various topics such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), ensuring familiarity with the associated restrictions and endorsements. Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person and is accountable for accurately applying fee waiver codes and documenting them as necessary, in compliance with the Fee Waiver Guidelines. Adherence to the Driver and Vehicle Services Customer Service Policy and strict compliance with REAL ID regulations are paramount, as is the issuance and scanning of the Non-Native Born US Citizen / Non-US Citizen Courtesy Form when additional information is required.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 8 : 15 AM to 4 : 45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Work overtime and travel to other driver license centers when needed
• Telework : You will not have the option to telework in this position.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

your score may be lower than deserved.