Receptionist

Frontwave Arena is seeking a Receptionist for our 7,500-capacity indoor entertainment and sports arena. Our professional and organized Receptionist is responsible for being the first point of contact for our guests and clients.

This role is essential in creating a welcoming atmosphere and ensuring a seamless experience for all visitors.

Work Location & Hours

Oceanside, California

Full-time, hourly position.

Requires working in the Frontwave Arena during regular business hours, as well as during events and special functions.

Pay Scale

$20-$22 hourly

Primary Duties and Responsibilities

• Greet and welcome guests, athletes, and visitors to Frontwave Arena with a friendly and professional demeanor.
• Answer and direct phone calls to the appropriate staff or departments efficiently.
• Manage incoming and outgoing mail and packages, ensuring timely delivery and organization.
• Maintain a clean, organized, and welcoming reception area that reflects the standards of Frontwave Arena.
• Assist in scheduling appointments, coordinating events, and managing calendars for arena staff as needed.
• Provide information about Frontwave Arena’s events, services, and facilities to visitors and callers.
• Respond to inquiries courteously and assist guests with their needs to enhance their experience at the arena.
• Perform additional responsibilities as required to support the objectives and operations of Frontwave Arena.

Reporting Relationships

This position reports to the Director of Event Services.

Job Requirements

• High school diploma or equivalent; associate degree or relevant certifications preferred.
• Proven experience as a receptionist or in a similar role, preferably in a hospitality or entertainment environment.
• Excellent communication and interpersonal skills to engage effectively with diverse visitors.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in Microsoft Office Suite and experience with office management software.
• Ability to maintain a professional demeanor and positive attitude in a busy environment.

Ideal Candidate Attributes / Competencies :

• Organized
• Strong Communication Skills
• Engaging
• Resourceful
• Detail Oriented

Physical Requirements

• Standing for Long Periods
• Walking Long Distances
• Lifting and Carrying up to 50 (Fifty) Pounds
• Climbing Stairs
• Handling Emergencies
• Verbal and Written Communication
• Manual Dexterity
• Visual and Hearing Acuity
• Working in Various Conditions
• Mobility and Flexibility

Equal Employment Opportunity :

Frontwave Arena is an equal opportunity employer. Frontwave Arena provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.

Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination.

Frontwave Arena takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Hiring Practices :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Frontwave Arena recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Frontwave Arena may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that any compensation information provided is a good faith estimate for this position only. Frontwave Arena takes into consideration a candidate’s education, training, and experience, as well as the venue’s location, expected quality and quantity of work, external market, and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.