Administrative Assistant Level II

Job Description

Job Description

Who are we?

At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays.

With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities.

Today, 360 Behavioral Health is one of the top ABA, enhanced personal assistance and respite providers in the United States.

The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today.

Our devotion to their philosophy landed us on the list for The 5 Best ABA Therapy Providers for 2023 , and to us being labeled as a certified Best Place To Work !

What would this role do?

The Administrative Assistant plays a critical role in guiding the professional growth of our team, from clinician skill development to leadership enrichment.

This position will support the efforts of the entire local office staff and will work as a team to provide exceptional care to everyone that is served.

What we offer (We like to get right to it!)

Competitive compensation (we value transparency) $20.00-$23.00 / Hourly

Schedule : On Site

• Monday, Wednesday, and Friday : 9 : 30 a.m. - 6 : 00 p.m.
• Tuesday and Thursday : 8 : 00 a.m. - 4 : 30 p.m.
• Student loan repayment assistance for eligible roles
• Bonus program(s) for eligible roles
• Career development and advancement opportunities
• Flexible scheduling
• Great and fun company culture
• Expansive Health, Vision, and Dental plans for our full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement
• And so much more!

Role Responsibilities (Here’s what it takes)

• Reception Duties include but not limited to taking incoming calls, taking / delivering messages, voicemails, mail, copies, templates, and ensure the front area is always clean, organized, and presentable to uphold the image of the clinic.
• Manage the Client electronic records system. (e.g. Assigning Providers, updating client information, uploading documents, adding notes)
• Support all Administrative and Clinical Teams.
• Ensure understanding, implementation, and reinforcement of all company policies and procedures.
• Support the training team assigning training, scheduling, and set up. (e.g. CPI)
• Track and maintain office supply orders.
• Attend and / or run recurring or scheduled meetings (i.e. staff meetings, administrative meetings)
• Manage the Client documents including but not limited to client service agreements, and special incident reports.
• Support for internal and external audits.
• Ensuring that the company’s zero tolerance policy is understood, implemented, and reinforced in the region.
• Ensuring that Health Insurance Portability and Accountability Act (HIPPA) compliance is understood and reinforced in the region.
• Complying with all Mandated Reporting Laws and Regulations

Staff Support Duties

• Provide comprehensive support to all company staff, addressing their various needs promptly and effectively.
• Collect staff documentation and provide it to the People Operations department for internal filing.
• Email communications to all clinical and administrative partners.
• Ensure all staff are in compliance with Company requirements (Credentialing, certifications, etc.).
• Track and maintain data sets within spreadsheets, ensuring accuracy and organization. This includes but is not limited : incomplete sessions, schedule changes, and billable hours.
• Conduct schedule changes in the electronic portal. (e.g. add, change, and communicate changes to a permanent schedule).

NON ESSENTIAL FUNCTIONS AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Complete all duties and / or special projects assigned by leaders and / or the business.
• Assist with People Operations initiatives as assigned.
• Assist with administrative team duties as assigned.
• Ensure regulatory compliance with insurance protocols, HIPPA, and other federal, state, and local regulations.
• Participating in team meetings, trainings, and professional development opportunities.
• Providing support for any office needs, if necessary, to run the office more efficiently.

Must Haves (Yes, we have needs!)

• Minimum high school diploma or GED
• Office experience with 2+ years preferred.
• Computer savvy with thorough knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Self-motivated, responsible, honest, and articulate.
• Excellent organizational, communications, and time management skills.
• Customer service focus-with a professional demeanor, boundaries, and composure.
• Ability to politely interact with individuals and families from diverse backgrounds.
• Basic knowledge of developmental disabilities and / or applied behavior analysis (ABA) preferred.

360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations.

Please contact us at 855-360-4437 for assistance.

EEO / Minorities / Females / Disabled / Veterans

Our organization is an equal employment / affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to benefits360hr@360bhmail.

com to let us know the nature of your request. For more EEO information about applicant rights click here.

Americans With Disabilities Act

360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment : 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations.

Effective Communication : 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures : 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities.

For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited.

Requests : To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact ADA Coordinator name and contact information as soon as possible, preferably 30 days after the activity or event.

For inquiries, please contact us at [email protected]