Manager, Operations

Description

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.

Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone.

Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.

We are looking for a Manager, Operations, to join our operations team reporting to the senior director of Operations. In this hybrid role based in Tacoma, WA, you will oversee all aspects of the Americas Operations Team and quote to cash process.

You will conduct thorough reviews of the quoting process, validation, time to quote and KPIs, following revenue recognition rules, and adherence to all policies and established practices throughout these activities.

You will partner with Sales, Leadership, Channel Partners and Sales Operations to execute the strategy and ensure the efficient and effective processing of bookings in support of the sales teams.

You are the ideal candidate if you are a passionate leader with a unique blend of sales experience, leadership, business acumen, and coaching skills.

You have a proven track record in operational efficiency, sales force productivity, and enjoy taking on new challenges.

What you’ll do :

• Develop and lead the Americas operations team with a high-performance culture that aligns with that of our company.
• Communicate effectively with internal stakeholders, including sales leadership, finance, and product teams, to ensure alignment on quoting strategies and objectives.
• Act as an escalation point for the team members on policy exceptions, informed by a deep understanding of pricing models and competitive positioning.
• Develop and optimize the end-to-end CPQ process to ensure efficiency and accuracy in quote generation.
• Develop and maintain reporting mechanisms to track key performance indicators related to quote generation and validation.
• Implement rigorous quality assurance measures to validate the accuracy of customer quotes, ensuring adherence to pricing and discounting policies.
• Become a subject matter expert in product SKU structures, booking requirements and processes to deliver scalability and efficiency in quote-to-cash process.
• Evaluate and mitigate legal, financial, and operational quote risks, ensuring compliance with company policies and legal requirements.
• Proactively identify areas for process improvement within the CPQ team and implement enhancements to increase overall effectiveness.
• Support the professional development of team members through coaching, performance reviews, training and skill-enhancement opportunities.

What you’ll bring :

• Minimum 12 years of experience, including 7 years in a sales operations or operations role.
• Minimum 3 years of experience leading an operations team.
• Salesforce.com Sales Cloud / CPQ experience required.
• Track record leading by example and managing goals while delivering exceptional customer support.
• Ability to evaluate, build, create, and re-invent sales processes.
• Ability to execute in a complex, fast-paced environment.
• Calm, supportive, and partnering attitude.
• Proven customer service-oriented, results-driven leader.
• Experience in advanced Excel, Salesforce, and Google sheets.
• Strong written and oral communication skills.
• Ability to work independently with minimal supervision, think creatively and pivot to changing priorities and deadlines.
• Bachelor’s degree in business, MBA preferred.

What success looks like :

In the first six months, you will...

• Define the strategy and expand the team to address critical quoting and booking issues.
• Evaluate key aspects of what works and doesn’t and use feedback to continuously improve the process to expedite quote quality and bookings.
• Understand the business and processes to support the purchase order clearinghouse activities.
• Build strong collaborative partnerships with key stakeholders, including sales operations, OM, sales and partner teams.

After the first year, you will...

• Establish best-in-class framework for quote-cash governance processes in support of sales effectiveness and customer satisfaction.
• Execute a consistent quarterly business review process and quarterly reporting to demonstrate improvements in bookings SLA.
• Independently manage cross-functional projects and requirements.

We’ve got you covered :

In the spirit of pay transparency, we are excited to share our compensation philosophy. At Infoblox, we believe in paying for performance.

You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications.

Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position in Washington is $120,700 - $170,400, plus corporate bonus potential.

Our holistic benefits package includes coverage of your health, wealth, and wellness as well as a great work environment, employee programs, and company culture.

We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life.

We have a strong culture and live our values every day we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity.

We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change.

So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.

Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

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