Job Description & Responsibilities :
- Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers compensation, ERISA bonds, BOP, EPLI, etc.
- Maintains a high level of knowledge concerning the products and services supported by the client Insurance Agency Assists external users of the technical products by answering questions solving problems involved with their use
- Maintains an accurate recording of all internal and external communication Exhibits comprehensive knowledge of client Insurance Agency portfolio corresponding systems and internal / external processes to ensure client satisfaction
- Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries
- Other duties as assigned
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