Customer Support Manager (PUBLIC SERVICE ADMINISTRATOR, OPT. 3)

Agency : Department of Innovation and Technology

Position Title : Public Service Administrator, Option 3

Posting Date : 9 / 26 / 2024

Closing Date / Time : 10 / 09 / 2024

Salary : Anticipated Starting Salary $7,966 / month. Full Range $7,966 - $11,759

Job Type : Salaried

Category : Full Time

County : Sangamon

Number of Vacancies : 1

Plan / BU : RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.

State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered

POSTING IDENTIFICATION NUMBER 41606

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment.

This position serves as the Customer Support Manager supporting the Illinois Environmental Protection Agency (IEPA) responsible for organizing, planning, executing, controlling and evaluating the operation of information solutions.

In this role you will serve as a liaison with other Agencies and Bureaus / Divisions within the Agency regarding the development, support and maintenance of new and existing data systems;

Manages multiple development, support and maintenance activities In addition, you will monitor development, support and maintenance activities to ensure quality assurance and control measures are applied.

This position s erves as a working supervisor and assists the CIO in developing and implementing DoIT / IEPA’s support methodology and process standards for application, database, GIS and information system development, support and maintenance.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including :

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link : https : / / www2.illinois.gov / cms / benefits / Pages / default.aspx

Essential Functions

• Under administrative direction, serves as the Customer Support Manager for the Department of Innovation & Technology (DoIT) supporting the Illinois Environmental Protection Agency (IEPA).
• Serves as a working supervisor.
• Develops and implements DoIT-IEPA’s support methodology and process standards for application, database, GIS and information system development, support, and maintenance within the Agency.
• Assists with development of information technology (IT) disaster recovery plans and gathering of IT audit-related information.
• Evaluates support and maintenance requirements related to hardware and software acquisitions and implementations by DoIT and / or IEPA and works with supervisor to develop short and long-range plans to address identified needs.
• Keeps abreast of new developments in the Information Technology (IT) field.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, with coursework in management information systems, data processing, telecommunications or directly related fields.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing or telecommunication in a public or business organization.

Specialized Skills

• Requires two (2) years of professional experience coordinating software development, support, or maintenance activities.
• Requires one (1) year of professional experience working with application development methodologies or relational database concepts.
• Requires one (1) year of professional experience developing, implementing, or following process standards for software system development, support, or maintenance.

Preferred Qualifications

• Two (2) years of professional experience coordinating software development, support, or maintenance activities.
• One (1) year of professional experience working with application development methodologies or relational database concepts.
• One (1) year of professional experience developing, implementing, or following process standards for software system development, support, or maintenance.
• Two (2) years of professional experience supervising technical staff.
• Ability to develop and document processes and procedures related to IT disaster recovery plans and IT audit-related information.
• Extensive knowledge of staff utilization and employee motivation principles and practices.
• Ability to analyze administrative problems and adopt an effective course of action.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.
• Ability to gain and maintain effective working relationships.

Employment Conditions

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.

S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

• Requires the ability to travel in performance of duties.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430 / 5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment.

Failure to notify the OEIG may result in the imposition of a fine.

Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest.

Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420 / 4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying.

Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09.

Failure to submit these statements in a timely manner may result in fines and penalties.

The conditions of employment listed are incorporated and / or related to any duties included in the position description.

Work Hours : Monday - Friday 8 : 30am - 5 : 00pm

Work Location : 1021 North Grand Avenue East, Springfield, IL 62702

Agency Contact : Lois Green

Email : [email protected]

Posting Group : Leadership & Management

Revolving Door :

Certain provisions of the revolving door restrictions contained in 5 ILCS 430 / 5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor ( OEIG ) or may be subject to a fine.

Statement of Economic Interests :

This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.

This position DOES contain Specialized Skills (as that term is used in CBAs) .

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services.

With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.

DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents.

It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.

In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the Illinois.

jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.

If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s).

You may receive emails from the following addresses :

• [email protected]
• [email protected]
6 days ago