GTRI Help Desk Support Specialist (Windows)

Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI s High Assurance Computing (HAC).

The specialist will support classified systems in Dept. of Defense (DoD).

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.

The affiliate will interact on a consistent basis with : users within assigned unit which can include management, faculty and staff personnel.

Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems.

Update desktop software / applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications.

Maintain / troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts.

Perform other duties as assigned.

The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.

Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.

Years of Experience

2-5 years years of job-related experience

Hours / Days

Monday Friday / 8am-5pm (Full-time) (DOD closed area so on-site to perform services for GTRI)

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions).

Required

Years

Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation.

Required

Years

Supporting office equipment such as printers and scanners, and documenting installed applications.

Required

Years

Questions

Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.

The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

What is your candidate's email address?

Question3

If selected for engagement, your candidate's hourly Pay Rate must be at least BR - BR per hr. Your candidate can be paid more;

however, the hourly SRP Rate cannot exceed BR Do you agree to these requirements?

Question4

The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested.

Do you agree to propose a mark-up at or below 35%?

Question5

This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?

Question6

If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client'

s selection date? Do you agree to this requirement?

Question7

The candidate must have a Final Department of Defense (DoD) security clearance. Do you accept this requirement?