Systems Administrator

Job Title : Systems Administrator

Location : Elkhart, Indiana

Salary : $65,000 - $70,000

Position Summary :

We are looking for a skilled and motivated Systems Administrator with a strong background in Microsoft Dynamics 365 (D365) administration, help desk support, and reporting via SSRS. This role is key to maintaining and improving our IT infrastructure, supporting approximately 120 users across multiple locations. You'll work hands-on with Microsoft tools, enterprise hardware, and provide responsive end-user support while managing D365 operations and reporting needs.

Key Responsibilities :

Serve as the primary administrator for hosted Microsoft Dynamics 365 (D365) - manage user access, configurations, security roles, and integrations.

Deliver frontline and Tier 2 technical support for desktops, laptops, mobile devices, and Microsoft 365 applications.

Develop and maintain reports using SQL Server Reporting Services (SSRS) to support business operations and management.

Deploy, configure, and support Dell hardware (laptops / desktops).

Support and maintain Windows 11 environments and Microsoft 365 applications, including Outlook, Teams, and SharePoint.

Troubleshoot and support basic network infrastructure, including wireless access points, firewalls, and routers (Ubiquiti and SonicWall experience a plus).

Travel to local facilities for onsite support and hardware rollouts as needed.

Occasionally work in industrial environments requiring lifting up to 35 lbs and exposure to hot or dusty areas.

Required Qualifications :

5-10 years of experience in IT support or systems administration in a fast-paced environment.

Hands-on experience administering Microsoft D365 (Finance & Operations, CRM, or Business Central).

Proficiency in SSRS report creation, modification, and deployment.

Strong knowledge of Windows 11, Microsoft 365, and help desk best practices.

Experience with Dell workstation and laptop imaging, setup, and lifecycle management.

Solid understanding of security practices, including email and endpoint protection.

Strong analytical, communication, and documentation skills.

Valid driver's license and ability to travel locally.

Preferred Qualifications :

Advanced proficiency in Microsoft Dynamics 365, including custom workflow creation, system configuration, and end-user training.

Hands-on experience with Ubiquiti and SonicWall networking hardware and management interfaces.

• Relevant certifications such as Microsoft (MCSA / Microsoft 365), CompTIA (A+ / Network+), or Dell hardware certifications.
• Experience with automation and scripting, particularly using PowerShell to streamline administrative tasks and improve system efficiency.

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