Health Care Call Center Team Lead
Job Description
Currently offering a Remote Work Schedule within the following markets : Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin
Get To Know The Team :
The Healthcare Call Center Team Lead works with the Healthcare Call Center Supervisors to provide day-to-day direction and guidance to call center staff members, coordinate workflow, schedule daily activities, and check work at frequent intervals to ensure contractual service levels, quality standards, and deadlines are being met.
You will act as a resource for questions and issues, as well as researching and resolving escalated issues.
Why You Will Love It Here!
- Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future : 401k Matching Program, Professional Development Reimbursement
- Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
- Training : Hands-On, Team-Customized, including SS&C University
- Extra Perks : Discounts on fitness clubs, travel and more!
What You Will Get To Do :
- Assist the team in obtaining and maximizing accuracy and productivity.
- Directs associates using established guidelines, procedures, and policies but has no formal supervisory responsibility.
- Researches and resolves the more complex or escalated issues.
- Acts as a resource for questions and issues.
- May perform special projects and other duties as assigned.
What You Will Bring :
- High School Diploma required; Bachelor’s degree or equivalent combination of work and education experience preferred
- 1 or more years of customer service and call center experience in a health care related environment is strongly preferred.
You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, and / or Small / Large Group Health Insurance benefits management.
- Ability to work evenings, weekends, and holidays is required.
- Excellent communication skills; able to converse knowledgeably and concisely over the telephone and via written and electronic communication.
- Prior leadership skills in a call center or customer service setting.
- High Speed Internet that is capable of being hard-wired via ethernet is required
- Dedicated work-space that allows you to work without distraction and interruption.
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