Spanish / English Bilingual Nurse Care Manager, RN - Remote

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care.

We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs helping patients access and navigate care anytime and anywhere.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting.

Growing together.The HouseCalls Clinical Support Team (HCCST) supports Advanced Practice Clinicians in the HouseCalls program by providing telephonic consultation to plan members post HouseCalls visit.

This position is completely telephonic in a call center environment.Goals of the program include providing a one-time outreach to members for follow up post HouseCalls visit to provide education and clarification on any concerns raised during their HouseCalls visit.

The main objective of this program is to ensure successful transition of care from the HouseCalls Advanced Practice Clinician back to the members Primary Care Provider.

This team includes nurse care managers and social workers. The Bilingual Nurse Care Manager (NCM) will report directly to the Manager / or Director of Clinical Operations of HCCST.

The NCM interacts via telephonic consult with members and providers to assist with education and clarification on any concerns raised during the HouseCalls visit and ensure the member has / or assist in obtaining an appointment with the provider to transition care.

They work to ensure members receive quality customer service by answering questions, addressing concerns, providing education, providing resource information, and entering referrals.

You’ll enjoy the flexibility to work remotely* as you take on some tough challenges. Based on business needs, candidates in the Eastern and Central time zones are preferred.

The schedule is Monday through Friday from 9AM to 5 : 30PM Eastern or 9AM to 5 : 30PM Central respectively.Primary Responsibilities : Perform telephonic outreach to members identified by the Advance Practice Clinician for specific referral related issuesEnsure member has scheduled appointment with Primary Care Provider (PCP) / specialty provider;

help scheduling appointment, if neededRefer members to internal departments such as Social Work, or Clinical Help Desk when appropriateGather clinical information telephonically from patient / familyAssist patients / members with urgent needs requiring acute intervention that arise during the callIdentify triggers for hospitalization and barriers to meeting healthcare goals as they arise during the callComplete required documentation in compliance with auditing standards and policiesProvide patient / family education on disease process and trigger management that arise during the call or are directly related to referral reasonsAssist with connections to appropriate community resources if neededUnderstand and maintain confidentiality of legal and ethical issuesMaintain compliance with all HIPAA (Health Insurance Portability and Accountability Act) regulationsEnhance the experience of both internal and external customers by providing excellent customer service while maintaining production metricsServe as a clinical resource and consultant for other cliniciansAttend and participate in team huddles and staff meetingsWork with Supervisor to identify system improvements that could be made to drive operational advancements and efficienciesProvide cross-coverage support across the team and assist with special projects, as neededAssume other duties as assigned and directed by the Supervisor or Manager of Clinical Call Center OperationsYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications : Current, unrestricted Compact RN (Registered Nurse) license in the state of residenceWillingness and ability to obtain additional licensure in assigned states within 6 months of hire3+ years of clinical experience in a hospital, acute care, home health / hospice, direct care, or case management positionComputer / typing proficiency to enter and retrieve data in electronic clinical recordsProficient in Microsoft Word, Outlook, and ExcelBilingual in Spanish / English (must pass a Spanish assessment before hire)Proven problem-solving skillsProven ability to communicate complex or technical information in a manner that others can understand and the ability to understand and interpret complex information from othersProven ability to perform positively and efficiently in production driven environmentDedicated, distraction-free space in home for home officeAccess to high-speed internet from home (Broadband Cable, DSL, Fiber)Preferred Qualifications : Telephonic case management experienceHome care / field based case management experienceMedicaid, Medicare, or managed care experienceExperience working remotely from homeExperience working in a call center environmentExperience working in a metrics-driven environmentDemonstrated excellent customer service skillsReside in the Central time zoneReside in the Eastern time zone*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Connecticut, New Jersey, New York, or Rhode Island Residents Only : The salary range for this role is $58,300 to $114,300 annually.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.