Job Description
Job Description
Job Title : Intake Customer Service Representative
Work Hours : 1 : 00 PM - 9 : 00 PM
Job Type : Full-time (On-site working only; no remote work is available for this position.)
Job Overview :
We are looking for a dedicated and detail-oriented Intake Customer Service Representative with a strong background in customer service to join our team.
The successful candidate will be the first point of contact for our candidates, managing the intake process efficiently and ensuring a positive experience.
This role requires excellent communication skills, attention to detail, and the ability to work independently during the afternoon and evening shifts.
Key Responsibilities :
- Candidate Engagement : Serve as the initial contact for candidates, answering inquiries, and providing information about the recruitment process and services offered.
- Cold Calling : Proactively reach out to potential candidates through cold calling to introduce them to job opportunities and gather essential information.
- Data Collection : Accurately collect and document candidate information, ensuring all required forms and documentation are completed.
- Record Management : Enter and maintain candidate information in our database, ensuring records are up-to-date and accurate.
- Appointment Scheduling : Coordinate and manage candidate appointments, ensuring proper follow-up and communication.
- Issue Resolution : Address candidate concerns and resolve issues in a timely manner, escalating complex issues when necessary.
- Collaboration : Work closely with other departments to streamline the intake process and ensure a smooth transition for candidates.
- Compliance : Ensure all candidate interactions and data handling comply with company policies and legal regulations.
- Reporting : Generate reports on intake activities, candidate interactions, and any issues or concerns.
Qualifications :
- Education : Associate’s degree in a relevant field such as Business Administration, Healthcare, or Social Services.(Required)
- Experience : Minimum of 2 years of experience in a customer service role, ideally within a client-facing environment.
- Skills :
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Proficient in data entry and computer systems (experience with CRM software is a plus).
- Ability to work independently, particularly during the 1-9 PM shift.
- High level of empathy, professionalism, and customer service skills.
- Strong problem-solving skills and attention to detail.
- Experience with cold calling and outbound communication strategies.
Working Conditions :
- Schedule : 1 : 00 PM - 9 : 00 PM or 2 : 00PM - 10 PM, Monday through Friday
- Work Environment : On-site working only; no remote work is available for this position.
Compensation and Benefits :
- Comprehensive health, dental, and vision insurance.
- Paid time off, including holidays.
- Opportunities for professional growth and career development.
PT Customer Service Representative - DSM
As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most d...
Customer Service Representative - 1st Shift
As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. We help our customers manage their good...
Customer Service Representative I
As a leading retirement and life insurance company, Global Atlantic's goal of delivering long-term value for our customers depends on our people. ...
Remote Mortgage Customer Service Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Provide excellent customer service through active listening. Customer service experience preferred. Teleperformance is a global, digital business services compa...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative Mornings
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - TurboTax (WFH)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...