Service Coordinator

About Summerset Marine Construction

Summerset Marine Construction has been providing a full range of lakefront services to its customers in Southeastern Wisconsin since 1990. As the largest pier and lift dealer in Wisconsin, Summerset has grown over the years along with its customers' needs, able to provide the expertise and products necessary for the perfect waterfront solution. Servicing hundreds of clients from Madison to Milwaukee, Summerset Marine provides the highest level of expertise to design, install and support any pier and boat lift system, always on call for any service needs.

About the role

A Service Coordinator is responsible for the effective scheduling of services and the utilization of software systems, including NetSuite. Their duties encompass the management and tracking of projects, delivering exceptional customer service, and performing accurate data entry.

What you'll do

• Delivering services to customers, including scheduling, dispatching, and customer service.
• Answering customer questions, resolving complaints, and providing updates on service status.
• Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless service delivery.
• Identifying opportunities for improvement and implementing changes.
• Generating reports from NetSuite.
• Schedule and dispatch services effectively to meet customer needs and operational timelines.
• Coordinate with project managers to ensure resources are allocated efficiently and projects are completed on time.
• Provide case management support for complex service issues, ensuring timely resolution and customer follow-up.

Qualifications

Work Behaviors : Quality of Work

Commitment and Initiative :

Managing Time and Resources :

Working with Others :

Development and Professional Skills :

Working Conditions and Physical Efforts :

Travel Requirements : No travel required.

The pay range for this role is :

25 - 27 USD per hour(Summerset - Whitewater)

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