Customer Success Manager

What makes Workiz unique?

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.

This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off.

We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.

Workiz is located in the heart of San Diego in the convenient area of Kearny Mesa. Our open space offices can accommodate our 100+ employees and when we are not hard at work, you can find us relaxing with a cup of coffee or surfing the Pacific Beach breaks.

Workiz understands that you have a life outside of the office, so we have a flexible work week that allows you to work 3 days from the office and two days from home, but you won't want to miss happy hour!

Workiz has employees across the country from Arizona, California, New York, Pennsylvania, and Texas! When we are not hard at work, you can find us relaxing in different types of activities across the country!

Who are you?

Are you an experienced Customer Success professional looking for a challenging opportunity to join a fast-paced company that values professional growth and values your input?

Look no further! Workiz, a dynamic and rapidly growing organization, is seeking a Customer Success Manager to join our team.

With a start-up mentality and limitless potential, Workiz offers a supportive and driven work environment where you can excel while having fun.

So, what will you be doing all day?

• Develop and maintain strong relationships with a portfolio of strategic customers, serving as their trusted advisor and main point of contact.
• Understand and align with customers' business objectives, providing guidance on how Workiz can best support their goals.
• Proactively engage with customers to understand their needs, identify areas for improvement, and recommend solutions to optimize their experience.
• Collaborate with cross-functional teams, including Onboarding, Product, and Support, to address customer needs, resolve issues, and drive customer satisfaction.
• Identify and capitalize on upsell and expansion opportunities within existing accounts.
• Serve as an escalation point for customer issues and concerns, providing timely and effective resolution while maintaining a high level of customer satisfaction.
• Stay up-to-date with industry trends, best practices, and competitor activities to provide valuable insights and recommendations to customers.
• Analyze customer usage patterns and behaviors to identify at-risk accounts and develop targeted retention plans to mitigate churn.

Requirements :

Ideally, we’re looking for

• Minimum of 2+ years of Customer Success or Account Management experience, preferably in a SaaS environment.
• Strong experience and proficiency in working with Customer Relationship Management (CRM) software, specifically HubSpot.
• Exceptional multitasking abilities, time management skills, and effective communication (both verbal and written).
• Demonstrated success in building rapport with customers across different levels, primarily through email and phone interactions.
• Strong work ethic and adaptability to thrive in rapidly changing environments.
• A bachelor's degree in a relevant field such as Business Administration or a related discipline is preferred.
• In lieu of a degree, equivalent work experience in a customer-facing role within the industry will be considered.

Why Join Workiz? :

Hiring process with us :

At Workiz, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative, and transparent.

Why You’ll Love Being a Workizer

• You’ll actually love the product you work with and the people too : )
• Excellent benefits
• Team players. Rockstars without the ego. Fast learners that work hard and get S done.
• There is no such thing as a bad idea
• You can grow your career in any direction you choose
• Diversity isn’t just a buzzword
• We know how to have fun! Join our surf club, ping pong tournaments, and other spontaneous activities. Oh, and we throw some killer parties.
• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.

Compensation

• Market-level compensation based on experience $80,000-$85,000 On-Target Earnings
• Workiz offers a competitive benefits package including employee stock ownership program, up to 70% company paid Medical, Dental, and Vision and 4.0% 401K match

J-18808-Ljbffr