IntePros is seeking a Business Systems Analyst for one of our client's, a leader in the health insurance industry here in the Greater Philadelphia market place.
This role does have onsite requirements in Philadelphia, PA.
Looking for a Business Systems Analyst that is very confident and can communicate with an executive level audience. The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels.
Adaptability and multitasking are critical for the success of this role. The ability to work well under general supervision and work well independently.
Resource will support our member facing applications, including member portal, mobile app, and vendor supported portals.
Resource will have a basic understanding of key concepts and features of the subject matter and experience supporting web portals.
Works well under general supervision and can work independently, as well as providing technical and analytical support. Resource will gain technical expertise and make recommendations for solutions which may impact the overall design or capabilities within the portal.
Key responsibilities to include : Production support : Assess and research inquiries from multiple business areas for resolution.
Assign and coordinate with IT areas and / or vendor support. Manage relevant communication and updates with impacted stakeholders.
- Assist in testing of member facing applications, including documentation of testing practices.
- Assist in checkout of production releases as needed.
- System support : Assist in developing processes and performing system administration tasks as needed.
- Project support : Assist in determining requirements, impacts, developing documentation, procedures, and guides.
- Serve as an internal expert regarding use of the applications.
- Business Systems Analyst Qualifications : SDLC Knowledge / Experience : Proven understanding and hands-on experience with the Software Development Life Cycle (SDLC).
- ServiceNow : Proficiency in using ServiceNow platform.
- Executive Stakeholder Experience : Experience in engaging and communicating effectively with executive-level stakeholders.
- Creating Documentation : Demonstrated ability to create clear and comprehensive documentation.
- Develop Requirements : Strong skills in developing and defining business requirements.
- MS Office Suite : Proficient in using the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- MS Azure DevOps : Experience with MS Azure DevOps is a plus.
- Business Systems Analyst Experience : 2-3 years of experience as a Business Systems Analyst.
LI-JP1
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