Medical Equipment Customer Service Representative

Rotech Healthcare Inc.
Leesburg, FL, United States
Full-time

OVERVIEW :

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.

For additional information, visit our company homepage

JOB INFORMATION : Job Summary

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients / clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

Essential Job Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.)

Assists with updating respiratory grid

Clears previous day’s route and checks all paperwork for accuracy and completeness

Communicates with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner

Completes SOPs / CMNs and documents on tracking log

Complies with all applicable company policies and procedures to meet JCAHO and company standards

Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries

Maintains referral log

Monitors office supplies

Prepares deposit for location on a weekly basis

Prepares invoices for next day routes

Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts

Provides service for all retail / walk-in equipment requests

Provides technical assistance to customers

Verifies Medicare, Medicaid, and private insurance coverage information

Works with outside agencies to resolve customer issues

May be required to cover on call, drive a company vehicle and make deliveries to patient's homes

Performs other duties as assigned

QUALIFICATIONS :

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and / or Experience

High school diploma or GED equivalent, required

Preferred Education and / or Experience

Experience with medical equipment, preferred

Experience with medical billing practices and of billing reimbursement, preferred

Experience in medical field and administrative record management, preferred

One year of related work experience, preferred

Medical terminology, preferred

Skills and Competencies

Accurately perform simple mathematical calculations

Effectively communicate in English; both oral and written

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality, discretion and caution when handling sensitive information

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and / or tablet

Physical Demands

Lift and carry office equipment at times

Requires lifting (minimum of 35 pounds) and transporting of patient equipment

May be required to cover on call, drive a company vehicle and make deliveries to patient's homes

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires sitting, walking, standing, talking and listening

Requires close vision to small print on computer and / or tablet and paperwork

ROTECH INFORMATION : Benefits

Benefits

401k

Medical, Dental and Vision

Life Insurance and Disability

Generous Paid Time Off and Paid Holidays

Employee Discount Program

Employee Recognition Program

Bonus and Incentive Opportunities

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.

To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days.

We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc.

recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

23 days ago
Related jobs
Promoted
Kim Varnadore - State Farm Agent
Mount Dora, Florida

As a Customer Service Representative - State Farm Agent Team Member with Kim Varnadore - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help pe...

Promoted
Circle K Stores, Inc.
Leesburg, Florida

Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...

Everise
Florida
Remote

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls...

Intuit - TurboTax
Florida, US
Remote

The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...

Teleperformance
FL, US
Remote

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Provide excellent customer service through active listening. Customer service experience preferred. Teleperformance is a global, digital business services compa...

Intuit - TurboTax
Florida, US

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...

Concentrix
USA, FL, Work, at, Home
Remote

Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative (Bilingual: Spanish and English). ...

Intuit - TurboTax
Florida, US
Remote

The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...

Circle K
Altoona, Florida

Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...

CVS Health
Florida, Work At Home, US
Remote

Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...