Caring Center Supervisor-Start Hearing

Caring Center Supervisor

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

JOB SUMMARY DESCRIPTION

The Caring Center Supervisor is responsible for coaching and managing their team of Hearing Care Advisors while maintaining the highest level of service for our customers. Responsible for setting the standard for attitude and maintaining the culture within the department. Exemplifying a 'team first' mentality and is a leader to the team. Establishes goals, metrics, KPI's, assess quality and make decisions that support our mission to serve our customers better than anyone else.

Coordinate daily, weekly and monthly scheduling to meet the needs of the customers

• Monitor workflows and identify and manage appropriate staffing levels
• Manage personal time off requests from staff considering historical trending data to ensure minimal impact to our customers, as well as coordinate and manage overtime
• Manage special projects, training, and / or daily duties to ensure proper phone coverage throughout the day
• Respond to disruptions in daily workflow to maintain excellent support for our customers and team

Increase customer satisfaction by responding to and anticipating customer needs

Provide feedback on performance goals to staff

Set the standard for attitude within the department

Function as a leader to the team

Ensure quality and consistency amongst staff

Maintain strong relationships with decision makers and leaders in various departments to produce results that benefit our customers and team

Build team to function with increasing independence

Back-up to Caring Center Teams

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

Knowledge / Technical Requirements