Center Receptionist

Career Opportunity

Position : Center Receptionist (Program Specialist I #957)Inventory# : 957Location : SpringfieldUnion : AFSCMEDepartment : Data, Accountability & AssessmentStarting Salary : $3,105Full Salary Range : $37,260 - $61,065Office Hours : Monday Friday 8 : 00 a.

m. 5 : 00 p.m.Posted Date : February 9, 2024Closing Date : Open Until Filled

Reporting to the Executive Director, serves as the primary receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, and Accountability).

Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and / or log calls, and monitoring and directing communication from multiple inboxes.

Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round.

Duties and Responsibilities :

• Serves as the receptionist for all departments in the Data, Accountability & Assessment center (Data Strategies & Analytics, Assessment, Accountability).
• Works the departments’ switchboards.
• Answers main telephone lines.
• Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources.
• Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets.
• Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff.
• Ensures live phone coverage during periods of high call volume. High volume periods are as follows each year : February May : assessment administration;

May August : year end collections and corrections; September November : report card; November January : enrollment counts.

• Serves as the timekeeper for the Accountability department and center timekeeper.
• Serves as the backup timekeeper for the Assessment and Data Strategies & Analytics departments.
• Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and / or making scripted calls.
• Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files.
• Performs various note taking and data entry projects to support department needs.
• Performs other duties as assigned.

Required Qualifications :

• High school diploma or equivalent.
• One year of receptionist, secretarial or programmatic experience in an office setting involving greeting and directing customers, answering and directing calls and emails, typing, computer work and / or other specialized training.
• Excellent communication, and interpersonal skills.
• Skilled in time management and information organization.
• Ability to maintain confidentiality and professionalism.
• Knowledge of office practices and procedures.
• Proficient in Microsoft Outlook, Word and Excel.
• Working knowledge of grammar, spelling and punctuation.

Preferred Qualifications :

Experience directing calls in a large, multi-client call center or coordinating clerical and office procedures for a large department.

ISBE provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

We actively foster a culture of inclusion and encourage individuals of all backgrounds to apply.

Illinois has an urgent and collective responsibility to achieve educational equity by ensuring that all policies, programs, and practices affirm the strengths that each and every child brings within their diverse backgrounds and life experiences, and by delivering the comprehensive supports, programs, and educational opportunities they need to succeed.