System Administrator

System Administrator

Job ID

2024-27238

Category

System Engineering

Location

US-Remote

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.

DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI, LLC is seeking a System Administrator to join us. We are looking for a Systems Administrator to maintain the Atlassian suite of products and IBM Jazz software.

The ideal candidate will have experience in administering, configuring, customizing, and supporting Atlassian products and IBM Jazz software.

You will be responsible for analyzing business requirements, providing solutions, and ensuring that our enterprise tools are running efficiently and productively.

Duties and Responsibilities :

Administer, configure, and support the Atlassian suite of products (JIRA, Confluence, Test Rail, Bamboo, Crucible, FishEye, BitBucket)

• Administer, configure, and support IBM Jazz CCM / RM / QM environments.
• Collaborate with technical leads, IT infrastructure and operations, cyber-security, and other stakeholders to troubleshoot service failures.
• Manage product migrations from development to production.
• Create and maintain appropriate monitoring procedures and reports.
• Develop or acquire reports and dashboards on system health; create and execute test plans related to systems health.
• Stay up to date on the latest components, upgrades, patches, and releases
• Train users on how to use and access enterprise tools.
• Create and maintain accurate, up-to-date documentation of system environment, standards, and procedures.
• Customize modules, scripts, triggers, reports, user management, roles, and permissions as per business requirements.
• Analyze business processes and workflows, provide recommendations on customizations based on need and industry trends.
• Create business processes and operational procedures within the enterprise tool to increase efficiency and productivity.
• Prioritize initiatives to enterprise tools based on business needs and requirements.
• Serve as a liaison between stakeholders / business unit and IT project managers.
• Track and maintain a log of all WMATA IT applications and teams using the tools
• Conduct audits on teams' project areas in the tools to ensure they are using the tool correctly

Qualifications

Education and Years of Experience :

• Bachelor's degree in computer science or a related field
• 5+ years of experience in administering, configuring, and supporting Atlassian suite of products

Required and Desired Skills / Certifications :

• Experience with Atlassian and IBM Jazz project-related software
• Knowledge of Windows server administration
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Ability to work effectively in a team environment and independently.
• Ability to manage and prioritize multiple tasks simultaneously.
• Willingness to stay up-to-date with the latest components, upgrades, patches, and releases in enterprise tools and software

Additional Requirements :

• Ability to share information with peers and managers.
• Proven Capacity in documenting work
• Flexibility in job duties and ability to learn skills from fellow team members.
• Ability to share knowledge & work cross functionally within own team & between teams.

Min Citizenship Status Required : Must be a U.S. Citizen

Physical Requirements : No Physical requirement needed for this position .

Location : Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing.

We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients.

The following categories make up your DMI wellbeing :

• Convenience / Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status.

DMI is an Equal Opportunity Employer Minority / Female / Veterans / Disability. DMI maintains a drug-free workplace.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

US citizenship may be required for some positions.

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