Director of Operations- Southeast (should reside in KY, NC, SC, FL, LA)
Corporate and Franchise Restaurants
building positive and long-term business relationships with franchisees the DO will be responsible for assessing those franchisees’ performance of the Smashburger brand standards.
- Manage performance of multiple managers for 5-20 restaurants in various markets which could include both corporate and franchise to drive sales, guest traffic and manage the profitability and day-to-day operations
- Build culture and manage the effectiveness of people focused processes and systems
Corporate Markets
- your teams to continuously improve processes and procedures
- Engage in talent review and performance conversations for all managers in their respective markets
- Coach and support managers on individual development plans
- Build talent pipelines by conducting both internal and external interviews
- Participate in routine talent pipeline discussions with HR teams
- Attend company conference calls and meetings with key stake holders to review critical initiatives and communicate appropriately to restaurant teams
- Support training and development plans for managers at all levels
- Follow up to ensure 100% Training completions for team members
- Monitor customer service platform, satisfy guests, correct root cause defects
- Review weekly schedules and staffing needs for corporate markets
- Manage the labor metrics and scheduling efficiencies finding proper balance between service and profit
- Ensure labor laws are followed in all aspects of scheduling which includes following meals and breaks laws, overtime, predictive scheduling, etc.
Franchise Markets
- Lead change -Communicate and champion corporate initiatives to encourage franchisee adoption and execution within their franchised locations through monthly franchisee meetings, regular market email communications, and individual outreach as needed.
- Elevate consistency of the brand- Conduct operational standards reviews as required at each franchised location, including appropriate documentation and follow up to ensure compliance
- Grow the business - Provide support and resources to franchisees to help better understand and / or improve their revenues, profitability, and other aspects of their operations, while maintaining a clear understanding that franchisees are solely responsible for the day-to-day operations of their franchised locations and all employment matters
- Review, react and coach on daily / weekly / monthly reporting metrics and critical processes for each market which includes but is not limited to weekly reporting, daily cash accountability, distribution center processes
- Consistently check critical processes during routine restaurant visits and deliver feedback to the restaurant managers and team
- Routinely report business related expenses accurately and timely
- Manage the local store marketing for the market
- Drive guest traffic utilizing both internal and external incentive programs
- Participate in ad-hoc projects, cross functional teams, special requests and other duties as assigned
Director of Operations Requirements
- Charlotte, NC residence is preferred.
- Flexible to work nights, weekends, and holidays; must be on call to respond to manager inquiries, employee concerns, emergency situations, etc.
- Ability to follow all guidelines and procedures set forth by local, state, and federal employment regulations.
- Must be able to travel 80-85% of your time within your markets and occasionally outside of your markets
- Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees, franchise owners / operators and corporate support teams
- Advanced strategic, analytical and problem-solving skills with solid business acumen including financial statement fluency
- Ability to work well under pressure, competent in conflict management, ability to exercise judgment and act independently
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
- Ability to work in high temperature
- Must have valid driver’s license
- Must successfully complete training programs
Director of Research Pharmacy Operations (Senior Clinical Instructor)
The primary responsibility of the Director of Research Pharmacy Operations is to provide services related to the operations of the Research Pharmacy of the Skaggs School of Pharmacy and Pharmaceutical Sciences on the Anschutz Medical Campus. Responsible for the day-to-day business operations of the ...
Associate Director of Research Operations
Oversees RMPDS Research Department operations, including management of RADARS and other programs, and deliverable operations. Days of Paid Time Off to start and 7 paid holidays. Familiarity with Microsoft Office programs is required. Working knowledge of project management software (e. ...
Director of Operations and Systems - Remodeling
The perfect candidate for our Director of Operations position would be someone with a thorough construction background, who loves making systems better, and can’t stand it when money and resources are lost. Implement the best use of technology for construction efficiencies. Be responsible for compan...
Associate Director of Infusion Operations
The Operations Director contributes toward the overall development of programs and services to provide for the needs of patients, teammates, physicians, and clinicians. This position will provide strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of requ...
Associate Director Of Research Operations
This Associate Director of Research Operations leads research deliverable operations for the RMPDS Research Department. Denver Health Associate Director Of Research Operations Denver, Colorado Apply Now. We are recruiting for a motivated Associate Director of Research Operations to join our team!. L...
Director of Product Operations
Director of Product Operations. The main objective for the Director of Product Operations will be to lead product transformation and discipline across our product organization. Adoption and consistent use of Apptio Target Process tools across all teams (prior knowledge of Apptio preferred) with an o...
Assistant Director of Operations - Ramp Tower
Three (3) years of experience of the type and at the level of Airport Operations Supervisor supporting field operations, managing staff, and writing policies in a medium or large hub civilian airport or military facility. Denver International Airport is seeking an Assistant Director of Operations – ...
Director of Operations
We are seeking an experienced and dynamic Director of Operations to lead our operations in the PCB industry. As the Director of Operations, you will be responsible for overseeing all aspects of our business, including but not limited to production, sales, marketing, finance, and personnel management...
Assistant Director of Funeral Operations
Proficient in the use of computers, software and technology,. Oversee the day-to-day operations and resources of the Prep Room and Crematory,. Visit all of our funeral home locations and oversee their funeral operations,. Oversee a regular schedule of Prep Room/Crematory cleaning and maintenance inc...
Associate Director of Infusion Operations
The Operations Director contributes toward the overall development of programs and services to provide for the needs of patients, teammates, physicians, and clinicians. This position will provide strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of requ...