Case Manager

Job Description

Job Description

SUMMARY

The Rapid Rehousing (RRH) Case Manager has the primary responsibility to provide intensive community based case management and supportive services to individuals and families experiencing homelessness utilizing a trauma-informed, two-generation approach.

Promote long-term housing stability and prevent returns to homelessness by cultivating and maintaining ongoing relationships with property managers / landlords.

Build safe, trusting relationships, and exercise appropriate boundaries and interactions with program participants. Collaborate with the family and MDT to evaluate discharge readiness on an ongoing basis.

Develop post-discharge permanent housing goals.

RESPONSIBILITIES

Collaborate with individuals and families in housing search and placement activities. Provide individuals and families a variety of property options while determining needs, living standards and economic viability for prospective families.

Cultivate and maintain ongoing working relationships with landlords, local housing authorities, and other pertinent community agencies;

act as a liaison when needed.

Complete a Housing Quality Standard Inspection and lead-based paint (LBP) assessment in accordance with Agency policy and procedure and HUD regulations.

Schedule and coordinate move in; complete all necessary housing documents; and attend lease signing within 30 days from the date of admission.

Orient families to program expectations and housing requirements as indicated in the lease agreement and Housing Assistance Payment Contract (HAP).

Re-determine rental assistance eligibility in accordance with Agency policy and Continuum of Care (CoC) procedures.

Demonstrate a deep understanding of trauma and its impact on adults and children as evidenced by the implementation of trauma-informed care.

Complete trauma-informed, strength-based assessment activities (i.e., Transforming Lives Scale, ACE Questionnaire, etc.) and comprehensive assessments within established time frames.

Use assessment findings to inform service planning.

Attend and actively participate in trauma-focused clinical consultation. Apply suggested traumainformed strategies and interventions consistently to women and children served.

Utilize Motivational Interviewing techniques to assist program participants with resolving ambivalence and promoting engagement and motivation.

Involve families in all aspects of service planning including regular updates. Develop measurable service plan goals and interventions Develop safety plans as deemed appropriate throughout the course of service provision.

Actively participate in MDT meetings to review program participant strengths, needs, service plan goals, program extensions and discharge readiness on an ongoing basis.

Cross-collaborate with internal and external programs to refer and link women and their children to need-driven supportive services.

Establish connections with community service providers to develop and enhance program resources. Job Description-Rapid Rehousing Lead Clinical Case Manager Revised July2022 2

Provide intensive, trauma-informed case management services based on the complexity of need. Assist families with goal setting, needs assessment, information and referrals.

Intervene and immediately resolve conflicts and concerns. Escalate such issues to the Lead Clinical Case Manager and document them in an incident report, when needed.

EDUCATION AND EXPERIENCE

Bachelors degree in social work or related field; masters degree is preferred and two (2) years of experience working with vulnerable / at-risk populations.

The ability to work with and recognize the special needs of individuals and families experiencing homelessness and knowledge of a wide range of community resources.