Job Description
Job Description
Qualifications
Experience :
Customer Service, 3 years (Required)
Work authorization :
United States (Required)
Full Job Description
Large format print operation looking for a qualified, detail oriented customer service representative.
Responsibilities :
- Managing incoming calls and customer service inquiries
- Generating estimates that develop into sales orders
- Identifying and assessing customers’ needs to achieve satisfaction
- Updating worksheets
- Creating quality control folders for production
Customer Service Rep will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Generate sales estimates
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Constant update of production software
- Act as a liaison between departments to push projects through production
Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with Quickbooks preferred
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High attention to detail
Job Type : Full-time
Pay : $10.50 - $15.00 per hour DOE
Benefits :
Paid Time Off
Schedule :
8 Hour Shift
Experience :
Customer Service : 3 years (Required)
Work authorization :
United States (Required)
Work Location :
- One location Work environment :
- Front desk
- Front desk
Communication method(s) used :
- Phone
This Job Is Ideal for Someone Who Is :
- Dependable more reliable than spontaneous
- Detail-oriented would rather focus on the details of work than the bigger picture
- Autonomous / Independent enjoys working with little direction
- Graphic Design or Print Shop experience preferred
NO PHONE CALLS- Please apply online
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