Technician

Job Description

Job Description

Salary : $22-$24 / hour DOE

Precision Door Service (an Award-Winning Garage Door Organization)

Career Opportunity for Residential Garage Door Technician

Do you have passion to provide solutions?

Are you willing to upgrade your skills as a technician?

Are you looking to gauge your career to the next level?

Apply today for immediate job consideration!

Who are we?

At Precision Door Service we are committed to provide excellent service to our customers and our diverse workforce is the backbone of our operations.

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide.

We also sell and install a wide selection of garage doors and garage door openers. We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine. We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell. Multiple franchises with the Angie's List Super Service Award.

Learn more about us - www.garagedoorseattle.com

What is the purpose of this Job?

The Residential Garage Door Technician serves as the sales and service technician for residential garage doors, garage door openers, and related components.

The technician provides multiple alternative recommendations for repair and replacement of necessary parts for garage doors.

He or she will sell appropriate services or replacement options. The technician will interact with customers daily providing them with excellent customer service.

Most residential service work is done on existing garage doors and opener systems. Work assignments are received from the call center or Customer Service Managers (CSM’s.

Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Residential Garage Door Technician is the first line of support for customers and is expected to maintain a neat and clean appearance and to treat all customers with decency and respect.

Why join us?

Our Vision To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders.

Job Description

• Repair service to customers upon request
• Provides estimates for residential remodel and repair bid requests
• Attending and participating in all required safety meetings and training sessions
• Learning the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs
• Learning basic door and operator maintenance skills and reviewing new products when appropriate
• Retaining an appropriate level of product knowledge for products offered
• Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems
• Reviewing Work Order / Invoice information for accuracy and completeness before departing the job
• Collection of payment for services rendered at time of job completion
• Promote Precision Door Service products and services wherever possible
• Ensuring truck is fueled, serviced, and ready for operation prior to beginning of workday
• Ensuring truck is restocked with appropriate service material daily
• Assisting in unloading of trucks when requested
• Maintaining timecards for compensation via Paylocity for accurate record keeping of time worked
• Performing a variety of secondary support tasks as requested by the Branch Manager

What will you need?

Minimum Qualifications

• High school diploma or GED; supplemented by garage door experience, preferably in sales, installations, and repairs.
• Proven sales experience closing deals directly with customers, preferably in the garage door industry.
• Must possess a current valid driver’s license.
• Must be able to pass a standard drug test.
• Must have neat appearance.

Knowledge, Skills and abilities

• Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.
• Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to take accurate measurements and estimate needed materials.
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
• Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.
• Ability to identify specific brands of doors, openers, keyless entry systems, and related components
• Ability to close sales deals
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Ability to follow complex instructions and communicate effectively orally and in writing.
• Ability to organize work for timely completion.

Core Competencies

Customer-focused and Customer Service Orientation Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations;

knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.

Effective Communications Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately;

influences and ensures support for proposed ideas.

• Service Focus and Teamwork Values and delivers high quality, professional, responsive and innovative service while cooperating with others to accomplish common goals;
• works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor;

values the contributions of others.

Interpersonal Skills Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others;

may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and

• different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Job Mastery and Continuous Learning Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results;

participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Physical Requirements

Depending on functional area of assignment, tasks involve the ability to exert light, physical effort usually involving some lifting, carrying, pushing and / or pulling of objects and materials of light weight (up to 20 pounds.

Jobs may involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time sitting (driving to and from customer homes and the office.

Tasks require sound, visual, and depth perception. Tasks require oral communication ability.

Environmental Requirements

Tasks are regularly performed inside and / or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and / or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and / or moving vehicles, vibrations, electric currents, animals / wildlife, toxic / poisonous agents, gases or chemicals, oils and other cutting fluids, violence and / or disease, or pathogenic substances.

Benefits-

• Medical, Dental and Vision Benefits
• 401k Plan
• Referral program
• Employee discount
• Life Insurance
• Long Term Disability
• Employee Assistance Program

Compensation - Initial Training Pay of $22-$24 / hour DOE. The greater of 150% of minimum wage or commission base of 15%-19% of net sales.

This position is eligible for $1500 sign on bonus

Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday!