SMASHBURGER
RestaurantGeneral Manager
Our first Smashburger restaurant opened in 2007 with onesingle notion in mind; to serve a better burger ! Better burgers takesbetter service, support and teamwork.
That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.
We just build better . BetterBurgers. Better Teams. Better Experiences.
BetterBenefits : Build a better experience work & lifestyle!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
- Paid time off vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, familyfriendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
- Free uniform
- Eligibility based off of time inposition and average hours worked
- Referred employeesmust be manager level and in good standing & Referee must be employed withSmashburger at time of payout.
Bonus is paid in two distributions
RestaurantGeneral Manager Responsibilities
- Reporting to the Director of Operations / DistrictManager and is the primary support for the management teams in their respectiverestaurant location.
- Managethe performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
- Promotea fun and positive work environment
- Developfuture leaders for the company
- Managethe effectiveness of people focused processes and systems
- Ensureindividual unit is always staffed adequately which includes : employeeretention, communicating staffing needs to DO / Recruiting and checking ATS eachmorning for new applicant flow, including the selection, development andperformance management of employees
- Provideinitial and ongoing training to all employees within the unit utilizingSmashConnect LMS, and 4 step method of training
- Rewardand recognize employee performance that exceeds company standards
- Engagein talent reviews and performance conversations for all RM / RS in theirrespective restaurant
- Partnerwith Human Resources Business Partner (HRBP) to manage progressive disciplinaryprocesses that arise with the unit
- Resolveall employee relations issues with the assistance of the DO / SDO and HRBP
- Managewith integrity the daily completion of operational check lists to include
- Linechecks and uniform standards
- Opening / closingcheck lists
- Safeand deposit logs
- ManageFSC operational standards daily and complete a corrective action plan for everyFSC audit performed by SDO, DO, and QM
- Managethe guest experience metrics (NPS and OSAT) and resolve all guest complaintswithin 24 hours of the incident through use of Medallia
- Ensureall food safety standards are followed and in compliance with all local healthdepartments
- Exemplifyguest service on each shift of the day and communicates SIZZLE servicestandards to the employees
- Managethe successful onboarding and training for all new employees
- Facilitateroutine management communication
- Managethe businesses spends through allocations and usage of company declining budget
- ManageCOGS through PAR ordering management, inventory, and FIFO reporting
- Managespending in accounts cleaning, small wares, and operating costs
- Followand ensures company cash policies to ensure minimal losses through theft orshortages
- Buildsales through community involvement and improvement of FSC operations withinthe unit
- Managelabor cost through effective wages within the hourly minimums in accordance tostate laws
- Participatein P&L reviews with SDO and DO
- Buildschedules based on company forecast tool and allowed labor percentages. Whilereacting daily to sales trends and reducing labor scheduled when needed
- Managelocal store marketing programs as assigned
Restaurant General Manager Requirements
- 1-2years of Restaurant General Manager experience in restaurants
- Flexibleto work nights, weekends, and holidays
- FollowSmashburger uniform standards
- Abilityto follow all guidelines and procedures set forth by Smashburger, local, state,and federal employment regulations
- Mustsuccessfully complete Smashburger training program
- Possessstrong communication skills, both written and verbal, to effectivelycommunicate with restaurant management, front line employees and corporatesupport teams
- Peoplemanagement skills to effectively select, assess, coach / counsel, develop,motivate, and lead restaurant teams
- Excellentattention to detail
- Proventime management, consistency, and organizational skills
- Highlymotivated, self-directed, and results driven
- Physicalability to stand for extended periods of time and to move and lift boxes offood / supplies up to 50 lbs.
- Abilityto work in high and low temperatures
15 days ago