Customer Experience Telecom Project Manager
- Location : Ashburn, Virginia
- Type : Contract
- Job #76995
Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers' demand for mobility, reliable network connectivity, security, and control.
We are looking for a Customer Experience Telecom Project Manager who will join our high performing, highly visible, customer focused team.
Location : Remote
Position : Customer Experience Telecom Project Manager
Pay : $40-46 / hr. on W2 depending on years of experience
Duration : 6 months or longer
Position Summary :
We are a diverse team who supports the online customer experience and are consistently working to enhance and simplify the digital platform! We're looking for you to bring the latest and greatest features to our customers.
You'll put your strong analytical and marketing skills to work by studying the latest trends, identify what features people want, where we can make enhancements and how we make the user experience the best one possible! Your focus will be on web site support, products and features, and services that solve customer challenges.
Responsibilities :
- DIgital Marketing / Customer Experience support
- Experience with metrics and how those metrics can drive decisions
- Experience using G suite of tools.
- Defining requirements and user stories and leading the team through design and development.
- Knowledge of JIRA
- Forging strong relationships across organizations
- Tracking success metrics and communicating results to management.
- Successfully work with cross functional teams and gain consensus for enhancements
Must Have Skills :
- Bachelor's degree or 3 or more years of work of relevant experience.
- Experience with Design Thinking, project management, and / or program management.
Even better if you have :
- Bachelor's degree in management, or digital marketing.
- PMP certification or Scrum Master certification.
- Analytics and data focus to use for shared marketing insights and recommendations.
- Managed complex projects with shifting priorities, demands, and stakeholders. Ideally, with cross-functional teams and agencies.
About APR :
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team.
We look forward to working with you!
Customer Experience & Service Transformation Management Manager
You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...
Digital Marketing Project Manager
Digital Marketing Project Manager-Remote (anywhere in the USA). What you will bring to the table as a Digital Marketing Project Manager:. DIgital Marketing/Customer Experience support. With this position, you will get the opportunity to work with a game changing client and further advance your alrea...
Project Manager (UCaaS / Telecom exp.)
Trigyn's direct client in Arlington, VA has a long-term need (24 months) for Project Manager UCaaS/CCaaS. Manage individual projects in the cloud voice migration project to ensure that the program is completed on time, within budget and within scope. Track key project milestones and adjusting projec...
Customer Experience Manager FT
Store - DC-FAIRFAX/FAIR LAKES, VA.We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!.Michaels is an Equal Opportunity Employer.We are here for all Team Members and all Makers to create, innovate and be...
Avaya Communication Manager-Customer Experience Services Sr.
Must also have at least 5 years of professional experience in the related fieldStrong personal computer and business solution software skills in application administration, design and architectureStrong analytical and problem-solving skills for design, coordination and testing of applications Leader...
FT Customer Experience Manager.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Deliver a customer ce...
Senior Customer Experience Program Manager - CTJ - Poly
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Customer Experience Program Manager. Our focus is on smart growth, high efficiency, and delivering trusted ex...
Part-Time Customer Experience Manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - DC-ARCOLA/DUL...
Customer Experience Manager
The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a man...
Digital Marketing Project Manager
Digital Marketing Project Manager-Remote (anywhere in the USA). What you will bring to the table as a Digital Marketing Project Manager:. DIgital Marketing/Customer Experience support. With this position, you will get the opportunity to work with a game changing client and further advance your alrea...