Job Description
Job Description
We are seeking a Temporary Customer Service Specialist in Novi, MI
The Customer Support Specialist is the first point of contact for customers requiring technical support. The Customer Service Specialist creates and assigns service tickets to the appropriate department, monitors the service ticket statutes, and follows up with technicians to ensure issues have been resolved professionally and promptly.
Hours : Monday Friday 8 : 00 am to 5 : 00 pm
Pay : $18.00 -$21.00 / HR DOE
Position : Full Time, Temporary through October 2024
Duties and Responsibilities :
- Verify and update customer, contact, and machine information in-service software system database
- Promptly answer inbound Service Department calls in a professional, friendly, and efficient manner
- Accurately obtain and document details of service issues, part number inquiries, or training requests
- Create and update service tickets based on email / phone conversations utilizing corporate ticketing software system
- Track weekly phone support tactics and communicate results to company leadership
- Communicate weekly on-call hotline assignments to all parties involved
- Provide backup phone support to the front desk receptionist
- Generate reports and analyze service-related data as requested by the management team
- Properly identify when a service issue should be escalated to the management team
- Consistently monitor service ticket dashboard and follow up with phone support staff on open tickets to ensure daily service objectives are achieved
- Offer feedback and suggestions to improve service levels and internal processes
- Perform other clerical and administrative office functions as assigned
Requirements and Qualifications :
- Associate degree preferred
- 3+ years of Customer Service, Clerical, and / or Administrative experience
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment and maintain composure in stressful situations
- Experience utilizing CRM / CSM systems
- Excellent phone etiquette, internal and customer service skills
- Proficient in Microsoft Software- Excel, Word, and Outlook
- Highly organized and multitasker
- Excellent time management skills
Company Description
For over 15 years, GreatStaff has specialized in matching qualified candidates with selective clients nationwide in many diverse fields.
Through our hiring process, we are dedicated to advancing candidates to the next level in their career path.
Company Description
For over 15 years, GreatStaff has specialized in matching qualified candidates with selective clients nationwide in many diverse fields.
Through our hiring process, we are dedicated to advancing candidates to the next level in their career path.
Customer Service and Stock Specialist
You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Provide exceptional customer service, assisting customers with their shopping experience. Ability to provide prompt and courteous customer service. Processes cust...
Customer Service and Stock Specialist
You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Provide exceptional customer service, assisting customers with their shopping experience. Ability to provide prompt and courteous customer service. Processes cust...
Ft Customer Service Specialist - Work From Home
Up to $80K per year / Medical, dental & vision / PTO / 401K - As a Customer Service Specialist you'll: Process orders with a strong sense of urgency in order to meet the needs of the customer; Respond to customer inquiries promptly via phone, email, and chat, ensuring a high level of professionalism...
It Customer Support Specialist - Ann Arbor
IT Customer Support Specialist - Level 1. IT Customer Support Specialist - Level 1. Jamison Professional Services, Inc. The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. ...
Resort Customer Service Specialist
They document, track and resolve all issues that are presented to ensure a high Customer Service, Customer Service Specialist, Specialist, Customer Experience, Social Media, Salesforce, Retail. Resort Customer Service Specialists manage guests expectations by responding to customer service inquirie...
Schedule Coordinator - Customer Service Specialist
Hiring a Schedule Coordinator - Customer Service Specialist to join our fast-growing family. Schedule Coordinator - Customer Service Specialist. Following up with customers on service recommendations given by the service tech after a schedule appointment. We offer the highest quality the industry ha...
Sales and Customer Service Specialist
This individual is focused on training the front of house team on providing high quality and consistent customer service. ...
Resort Customer Service Specialist
Resort Customer Service Specialists manage guest’s expectations by responding to customer service inquiries or requests for or from a stay at a Sun Communities property. Resort Customer Service Specialists provide solutions to enrich customer retention and build relationships with our guests. Resort...
IT Customer Support Specialist
IT Customer Support Specialist – Level 1. IT Customer Support Specialist – Level 1. Jamison Professional Services, Inc. The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. ...
CycleBar - Customer Service Specialist - IMMEDIATE HIRE
CYCLEBAR Customer Service Specialist https://www. Our company is seeking a motivated Customer Service Specialist to lead our studio to success! This position will be based in Northville, Michigan. We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness m...