Full-time Patient Scheduling Specialist

Description

Our Scheduling Team provides our patients with an exceptional patient experience from the start to the end of their journey with Aspire Allergy & Sinus.

As a Patient Scheduler, you will provide services for our centralized appointment and communication system for the Aspire Allergy Organization.

Schedule :

• Monday - Thursday : 8 : 00 AM - 5 : 00 PM
• Friday : 8 : 00 AM - 12 : 00 PM

Note : Following the initial training period, the schedule may shift to :

• Monday - Thursday : 8 : 00 AM - 6 : 00 PM
• Friday : OFF

This is an on-site position located at : 5929 Balcones Dr #200, Austin, TX 78731

Key Responsibilities

• Answer incoming calls from new and existing patients to schedule or reschedule their appointment
• Conduct outbound calls to convert patient referral leads to scheduled appointments
• Monitor and respond back to incoming voicemails and department emails in a timely manner
• Respond to Appointment Changes and Requests via Phreesia
• Adhere to standard metrics :
• Call volume
• New patients scheduled
• Accuracy
• Completed referrals
• Missed calls
• Take action to prevent appointment cancellation by identifying cancellation reason, actively rescheduling and using other available resources.
• Answer questions and provide patient-focused service, while promoting a positive impression of Aspire Allergy & Sinus
• Educate patients on the various treatment options Aspire Allergy & Sinus offers
• Act as a liaison for patients and other departments, directing calls as needed
• Accurately verify and document patient data
• Comply with HIPAA regulations, respecting patient confidentiality and promoting the mission and values of the organization.

Skills, Knowledge and Expertise

• Must be knowledgeable with Insurance
• Must have proficient communication and customer service skills
• Must be proficient with Google Sheets & other G Suite platforms
• Must be able to handle heavy call volume
• Must have an exceptional attention to detail
• Ability to handle confidential and sensitive patient information
• Ability to work well with others and responds cooperatively to supervision and feedback

Requirements

• 1+ years of experience in a fast-paced customer service environment
• 1+ Years of experience in a high call volume contact center environment
• Ability to discuss with patients basic insurance inquiries & needs

Preferred Experience

• Experience verifying insurance and reviewing credentialing grids across multiple providers / states
• Bilingual, Spanish Speaker

What Benefits do we offer Aspire Employees?

• Base + monthly bonus opportunity
• Medical, Dental and Vision Insurance
• Generous Paid Time Off and Paid Holidays
• 401(k) + Generous Employer Match
• Free Allergy Testing and Discounted Treatments
• Gym Membership Discounts
• Life Insurance
• Employee Reward Program
• AND MORE

Explore More About Aspire!

CareerPage - https : / / www.aspireallergy.com / careers-page

Instagram - https : / / www.instagram.com / aspireallergy /

LinkedIn - https : / / www.linkedin.com / company / aspire-allergy / mycompany /

TikTok https : / / www.tiktok.com / @aspireallergy

We are a collective unit of passionate people who have come together to reinforce our cause : curing patients who suffer from allergy and sinus problems .

We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees.

We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions.

Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states.