Project Manager/Coordinator - Mid Level

Description :

This person will be responsible for managing and coordinating many work efforts of various sizes across multiple teams and projects that may include but are not limited to Large Application Upgrades, Infrastructure / Hardware, Telephony, Contact Center, Circuit Replacement, PC Refresh, iPhone Refresh, Printer Refresh, and Governance, Risk and Compliance (GRC), and Large-Scale Compliance projects.

The Project Manager / Coordinator will be developing project schedules, tracking status, and managing communication and dependencies.

This individual will also coordinate rollout for groups on multiple ECM deliverables, ensuring customers are informed & trained, and that operational support is arranged.

The individual must be knowledgeable and experienced with project management and IT Infrastructure and Governance This individual must have proven contributor-level experience with Microsoft Project and SharePoint.

This individual will work closely with the NCDOR IT PMO Manager in assisting with solution documentation and project management tools.

Responsibilities include but are not limited to :

Coordinate among multiple teams and individuals to ensure work items and deliverables are scheduled, completed, and delivered to the clients on time and with high quality & excellent, usable documentation.

Coordinate the development and delivery of training materials for changed business processes and IT applications

Maintain and monitor project plans and milestones.

Assess and document project risks and issues and provide solutions where applicable.

Provide coordination for other project team members as needed

Document and follow up on important actions and decisions from meetings.

Organize, attend, and participate in stakeholder meetings.

Prepare necessary presentation materials for meetings.

Provide administrative support as needed.

Undertake project tasks as required.

Document the program and project deliverables as assigned

Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.

Ensure stakeholder views are managed towards the best solution.

Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

Ability to manage complex strategic projects with multiple work streams

Ability to create simple to complex project plans, timelines, and work breakdown structures

Must have strategic planning skills with good understanding of roadmap development

Must have proficiency in project management

Flexibility, adaptability, and ability to work in a high-demand dynamic environment

Results-oriented, self-motivated individual with a very strong work ethic and must be able to demonstrate planning, negotiation, communication, and problem-solving skills

Manage large-scale compliance projects including implementation of GRC Tool in ServiceNow and Implement GRC policy.

Ability to act independently with sound business judgment

Manage and direct a large upgrade project (i.e., project staffing, developing, monitoring and controlling schedules; identifying and resolving issues and risks;

and communicating status to stakeholders)

Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.

Work effectively with internal and external clients, third-party vendors, and senior management in accomplishing project objectives.

Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.

Work closely with the Project Sponsor(s) and Governance Committees to facilitate decisions necessary for project delivery.

Manage effective project oversight and reviews to affect project success.

Develop and maintain project documentation including schedules / timelines and various detailed plans for Communication, Risk Management, Deployment and others as required.

Develop and maintain "lessons learned" for utilization on future projects.

Manage political, resource, budgeting, change, and issues affecting the project.

Manage change requests associated with the project.

Manage vendor participation related to the project

Drive project work to completion

Escalate issues when needed

Develop and maintain status reports, decisions, and issue logs.

Required Skills : (5 years)

Project management / coordination skills

Training material development and documentation

Working knowledge of Microsoft SharePoint

Working knowledge of Microsoft Project

Strong analytical and conceptual skills

Positive interpersonal skills

Strong written and verbal communication skills, including the ability to explain business processes to IT users and IT applications to business users

Excellent organizational and presentation skills

Microsoft Suite experience (e.g., Word, Excel, PowerPoint)

Proven experience managing multiple projects

Proven experience writing clear and concise technical and user documentation

Working knowledge of application development life cycle