Technical program manager

About Rocket Lawyer

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We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world.

With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide.

We are expanding our team to take on this challenge!

About the Role

We are seeking a talented Technical Program Manager to help us build the most simple and affordable legal services experience on the planet.

In this role, you will be responsible for coordinating multiple projects with different teams in different locations, helping plan and prioritize resources and sprints.

You will work directly with the head of Program Management and the leaders of our Product Development team to build, run, and optimize Rocket Lawyer's Acquisition & Retention landscape.

To succeed, you must have experience working directly with engineers and engineering management across globally distributed teams, but also have demonstrable experience engaging with Product, designers, content teams, marketing, sales, and other cross-functional teams across the organization.

You should have a proven track record of delivering technical solutions at large scales, on time, and with high customer impact.

As a key member of the Technology team, your efforts will make a direct impact on the experiences of millions of customers as well as establish the Rocket Lawyer Platform as a standard of world-class engineering.

Responsibilities

• Work with the Product Development team on roadmap planning, dependency identification and resource planning
• Maintain the RAID log, using it to proactively identify critical risks and dependencies and create contingency plans
• Plan and execute major product Delivery milestones
• Communicate clearly and effectively to management on plans, status, and critical issues
• Know when to escalate urgent issues and drive them to closure in a timely manner
• Partner with cross-functional teams involved to track critical milestones and dependent work streams
• Collaborate with Product, Sales, Business Intelligence, and other teams in support of business objectives
• Coordinate scrum ceremonies and other Agile processes
• Create and maintain project documentation as needed to ensure transparency and accountability
• Help train and evangelize your teams on the use of Agile tools and best practices
• Document current Program Management processes and help standardize process improvements

Requirements

• 7+ years experience in managing infrastructure, operations, or Engineering-driven projects
• A solid understanding of SDLC and consistent record of achieving objectives
• Solid experience working with distributed teams
• Familiarity working on cross functional projects and interacting with multiple stakeholders to ensure delivery on time is a big plus
• Ability to build strong relationships with business partners and stakeholders, both internal and external
• Impeccable communication skills, written and verbal
• Proven critical thinking and problem solving abilities
• Proficiency with Jira and Confluence required
• Preference for prior technical experience or proven experience leading technical projects
• Preference for PMP or PMI certification, or working toward it
• Strong ability to manage through ambiguity and to handle multiple priorities
• Strong sense of ownership and accountability for program success
• Passionate about Rocket Lawyer's mission

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter / Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

We particularly welcome applications from veterans and military spouses.

All your information will be kept confidential according to EEO guidelines.

You may request reasonable accommodations by sending an email to [email protected].

All Locations

$93,000 $121,000 USD

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