Network Service Engineer II

Who are we?

Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Network Service Engineer II

Job Summary

Responsible for : Network Planning and Implementation, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

Responsibilities

• Responsible for managing cloud infrastructure life cycle activities, including deployment, software and capacity upgrading, decommissioning
• Responsible for managing infrastructure incident case, service restoration and internal / external customer escalation
• Responsible for managing infrastructure change activity including software, hardware and capacity upgrade
• Responsible for continuously improvement plan and collaborate with cross-functional teams to deliver the result
• Responsible for maintaining documentation in all kind of performed activities according to the process

Qualifications

Bachelor's Degree + 2 years of relevant work experience. Candidate with public cloud building & operations experience is preferred or Master's with relevant project work

Key Skills

• Fluency both written and spoken in English
• Excellent collaborator with good communication skills
• Quick learner with a strong passion for knowledge, curiosity, and ambition
• Familiar on ITIL best practices, such as change management, incident management and problem management
• Familiar with the retrospective or COE (correction of error) process to work on an improvement plan and deliver the result
• Proficient in Agile methodology for workflow management. Result-driven and process-oriented
• Must have hands-on experience in setting up and troubleshooting connectivity issues in a complex cloud environment, including standalone / cluster / SDWAN setup, physical / virtual network appliances, cloud service providers
• Example of virtual network appliances (e.g. Virtual Network Function / VNF and Cloud-Native Network Function / CNF) : VPP, Palo Alto Networks VM-Series Firewall, Cisco Catalyst 8000V, Fortinet Virtual Firewall, Cisco Adaptive Security Virtual Appliance (ASAv), Cisco Threat Defense Virtual (FTDv), F5 NGINX Plus Load Balancer, Juniper vSRX Virtual Firewall, VyOS Universal Router, Aviatrix Edge cloud networking, Arista CloudEOS, Check Point CloudGuard Firewall
• Example of cloud service providers : Microsoft Azure, Google Cloud, AWS, and other similar providers
• Example of physical network appliances : Juniper MX routers, Nokia SR routers, Cisco Nexus routers and Arista routers
• Example of SDWAN solution include Cisco CSR 8000V SDWAN, Fortinet Fortigate Secure, Juniper vSRX, Palo Alto Networks Prisma, VERSA FlexVNF, VMWare SDWAN, Aruba Network EdgeConnect, and other similar SDWAN
• Must have hands-on experience in setting up and troubleshooting issues related to common cloud technologies and network protocols
• Example of cloud technologies : Kubernetes, Openstack, Containerization and similar cloud technologies
• Example of network protocols : TCP / IP, Routing & Switching, VxLAN, EVPN, BGP, MPLS, ISIS, L2VPN, L3VPN and similar data center networking protocols
• Having a certification in Networking, Kubernetes, Mirantis, or RedHat is considered as an advantage
• Having experience in CI / CD workflow and developing automation scripts that interface with various APIs from CSPs (Cloud Service Providers) and network equipment is considered as an advantage
• Able to proficiently process well-written and well-structured documents using Microsoft Office Word, SharePoint, and Excel, as well as Confluence, Slack, Jira, diagram automation / drawing tools, and similar software is considered as an advantage
• Familiar with Equinix Digital Services platform products, such as Network Edge, Equinix Fabric, and Equinix Internet Access, is considered as an advantage

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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