WORK FROM HOME - CUSTOMER SUPPORT LEAD (NIGHT SHIFT)

Underdog Fantasy
NC, United States
$75K a year
Remote
Full-time
  • Customer Service / Remote - Anywhere in U.S. / Up to $75K per year / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance - As a Customer Support Lead you'll : Supervise and mentor a team of 10+ customer support agents to achieve high performance;
  • Conduct regular one-on-ones, provide feedback, and support professional development; Oversee day-to-day operations of the support team, ensuring SLAs and KPIs are met;

Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times...Hiring Fast >

3 days ago
Related jobs
Promoted
Intuit
Raleigh, North Carolina
Remote

As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, fri...

Promoted
Vehlo
Franklin, North Carolina
Remote

Competitive pay / Medical, dental & vision / 401k - As a Customer Support Rep you'll: Respond in a timely manner to customer inquiries; Assist customers with standard requests in regards to step changes, user management requests and how-to requests; Properly log and escalate inbound requests for bi...

Promoted
VERO
Thomasville, North Carolina
Remote

Competitive pay / Medical, vision and dental - As a Customer Support Specialist you'll: Deliver highly responsive proactive support to users and clients; Troubleshoot concerns and answer questions for strategic clients; Become a VERO product expert, always curious to discover how to best use the pro...

Promoted
Brightwheel
Raleigh, North Carolina
Remote

As a Customer Support Advocate you'll: Educate customers about the Brightwheel product; Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues; Communicate clear and concise instructions via live chat, email, and phone to A...

Promoted
OneTouch Direct
Winston-Salem, North Carolina
Remote

Competitive Pay / Medical, Dental & Vision - As a Customer Support Rep you'll: Handle inbound customer service calls; Consistently provide a great customer experience; Perform data entry and data look up as needed; Utilize client and/or lender databases, if applicable, to execute specific lender req...

Promoted
Reconstruct
Kings Mountain, North Carolina
Remote

Competitive pay - As a Customer Support Specialist you'll: Own all emails, requests and questions that come through the support channel; Assess each issue and understand where it should be escalated; Perform minor maintenance and correction tasks within the Reconstruct platform; Maintaining a fair u...

Promoted
Beyond Finance
Greenville, North Carolina
Remote

Competitive pay / Health, dental, and vision / PTO / 401k matching / Company supplied computer / Ability to work weekends and evenings - As a Customer Service Rep you'll: Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls; Respond to cli...

Promoted
Rise25
Kannapolis, North Carolina
Remote

Competitive pay - As a Customer Service Rep you'll: Answer and filter emails, support the Rise25 team, and pay close attention to all details; Manage incoming support tickets from clients and send email updates; Coordinate appointments with clients and prospects via Google Calendar; Organize documen...

Promoted
Imagen Technologies
Indian Trail, North Carolina
Remote

Up to $27 per hour + overtime & benefits - As an Operations Support Associate you'll: Be the main point of contact providing day-to-day support for Imagen's clients and clinicians; Triage calls, email and chat messages from all customer facilities as well as internal clinicians; Monitor clinical sy...

Promoted
Hot Topic
Greenville, North Carolina
Remote

Call Center / Remote] - Anywhere in US / Competitive pay - As a Customer Service Rep you'll: Monitor phone queue to ensure proper coverage is maintained at all times; Respond to emails and live chat in a way that reflects the brand voice; Properly inform customers of order status and product availab...