We are seeking an experienced National Service Manager to join our Service team at Turtle Wax Pro, a Division of Transchem.
This role is pivotal in supporting customer retention and driving sales growth by supporting the setup of chemical trials, troubleshooting challenges and educating distributors and operators about the Transchem Group chemistry.
This role reports directly to the National Service Director and will act as a strategic partner to our Sales Team, providing high-level support and technical guidance in the car care industry.
The ideal candidate has exceptional knowledge of car wash chemistry and the car wash industry. They thrive being in-person with current and potential customers and they enjoy travelling 50% or more of the time for their work.
About Us :
With over four decades of excellence in the car wash sector, Transchem Group provides cutting-edge chemistry and equipment, augmented by our Turtle Wax® Pro brand and TRUE-VUE 2 Chemical Management System.
In January of 2024, Transchem Group was acquired by OPW Vehicle Wash Solutions, a global leader in vehicle cleaning with trusted brands like ICS, PDQ and Belanger.
Our recent integration into OPW Vehicle Wash Solutions reflects our continuous evolution and commitment to leading the vehicle cleaning industry.
Key Responsibilities :
- Formulate strategies with Regional Sales Managers to forge new partnerships and enhance our service network.
- Provide advanced technical expertise in car wash chemicals, cleaning chemistry and car wash equipment.
- Develop and conduct targeted training programs to elevate product understanding and operational proficiency.
- Analyze and perform volumetric and competitive cost analysis in order to better position TWP to gain new business.
- Oversee the practical assessment of new product introductions to ensure quality and innovation.
- Act as Turtle Wax's ambassador at significant industry gatherings, articulating our commitment to superior car care.
- Facilitate communication between R&D and sales, ensuring product development aligns with customer feedback and industry trends.
Qualifications :
- Preferably a Bachelor’s degree in Chemistry, Business, Engineering, or related fields.
- At least 5 years of experience in customer service or technical roles within the car wash or related industries.
- Mastery of car wash chemistry, equipment, and industry-specific technology.
- Proficient in Microsoft 365, Teams, with SAP travel and expense tracking being advantageous.
- Insightful knowledge of industry dynamics, competition, and strategic marketing.
- Proven project management skills, with a strong adherence to KPIs and performance metrics.
- Excellent communicative abilities and the aptitude for creating and presenting compelling training material.
- Independent management of remote work with exceptional time management skills.
- A valid driver's license and proximity to a major airport for frequent travel.
- Physical capability to conduct fieldwork, including the handling of substantial materials.
- Willingness for substantial travel within North America, encompassing up to 75% of work time.
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