BUSINESS QUALITY ANALYST MANAGER - CROP

Primary Details

Time Type : Full time

Worker Type : Employee

This is a Hybrid role with in-office responsibilities, Candidates need to located either Fargo, ND, Council Bluff, IA, or Ramsey, MN

The Opportunity

This role will lead a Business Quality Analyst team by overseeing the gathering and validating of requirements and test cases, ensuring team members are striving to maintain expectations with key stakeholders, upholding best practices and procedures within areas of Business Analysis and Quality Assurance, and enhancing business capabilities to aid in support of organizational growth.

Primary Responsibilities

• Build and manage moderately complex improvement initiatives for business needs by communicating with cross-functional leaders to consult on business objectives, define desired outcomes and utilize individual credibility to influence the adoption of innovative, medium-term solutions
• Lead the development of effective functional and technical business solutions by leading requirements gathering and translation of needs into actionable processes, identifying and managing resources, delegating workload, setting priorities and encouraging team collaboration with business leaders to foster alignment of deliverables with business requirements
• Ensure effective team operations by encouraging collaboration and knowledge sharing, driving adherence to defined processes and procedural guidelines and capitalizing on opportunities for continuous improvement to foster efficiency and promote the adoption of best practices
• Monitor and report on system performance metrics, ensuring documentation of implemented business solutions and communicating with senior managers to report on technical and business challenges and solicit feedback to optimize department deliverables
• Provide guidance to team by monitoring market trends and competition, identifying and communicating best practices and incorporating efficiency and productivity initiatives to align operations with innovative processes and procedures
• Drive continuous improvement by assessing alignment of current process, program and systems to business requirements and capitalizing on opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company
• Guide end-users by reviewing requests, aligning process changes with business requirements and overseeing and contributing to team development of thorough process documentation to deliver effective and appropriate solutions
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs / costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

5 years relevant experience

Preferred Competencies / Skills

• Organize people, tasks and activities to yield efficient workflow
• Motivate and inspire achievement of a common goal
• Utilize personal credibility and effective communication skills to influence organizational leaders and key stakeholders
• Navigate organizational structure by networking and building relationships with senior leaders among business unit
• Establish medium-range objectives and specify the strategies and actions to achieve them
• Understand the needs and goals of a customer and actively look for ways to meet them; establish a high degree of trust and credibility with others
• Streamline work processes to increase efficiency and use established metrics and benchmarks to evaluate results
• Build and maintain professional networks and channels of communication inside the organization
• Lead small- to medium-scale change initiatives; provide vision and think creatively and innovatively; share information to achieve synergy
• Anticipate obstacles and challenges, identify root cause and strategize plans to address
• Creativity and alternative, open thinking to generate and support new or better ways of doing things
• Maintain composure and act decisively in ambiguous, unexpected or changing situations
• Define metrics for measuring performance; provide appropriate structure, direction and feedback to ensure team success
• Knowledge of test automation and familiarity of test scrips
• Familiarity with performance testing, security testing, and API testing
• Strong skills in defect tracking and management

Preferred Experience

• Project management experience
• Business analysis and improvement experience
• Experience managing or leading others
• Increasing levels of responsibility
• Experience in creating comprehensive test plans and strategies that align with project goals and timelines
• Familiarity with CI / CD pipelines and tools for integrating automated testing into the development process
• Experience working in Agile and DevOps environments, collaborating closely with development, build, and deployment teams

Preferred Knowledge

• Applied knowledge of needs analysis best practices and procedures
• Applied knowledge of relevant systems and system capabilities for business needs; terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
• Advanced working knowledge of new and emerging tools and technologies relevant to the line of work; relevant trends and information within the insurance industry
• Applied knowledge of project management principles and methodology
• Ability to define, track, and report on key quality metrics to stakeholders
• Knowledge of best practices for managing test data, including data masking and synthetic data generation
• Experience coordinating and managing UAT processes to ensure that the final product meets user requirements
• Awareness of emerging trends and technologies in quality assurance, such as AI-driven testing and shift-left testing practices

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment : What if it was yours too?

Your career at QBE - let's make it happen!

https : / / www.linkedin.com / company / qbe-north-america /

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs : Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions.

Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer.

Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily.

Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

Manager

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties.

Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments.

It provides clear guidance to help us to make good judgement calls.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range : $100,000 - $150,000

AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

Annual Salary Range : $110,000 - $128,000

CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

Annual Salary Range : $125,000 - $187,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families.

Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

How to Apply :

To submit your application, click Apply and follow the step by step process.

Equal Employment Opportunity :

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.