Call Center Representative

Job Description

Job Description

Expected hours : 8AM - 4PM, Monday - Friday

OR 10AM - 6PM Tuesday - Saturday

About us :

Lifespan Bath Remodel, a division of Solar Design, Inc., has been providing unparalleled home renovation services to our many valued customers in Salt Lake City and throughout our great state of Utah for decades.

We are sought out again and again for our services because of the superior products we install, the customizable approach provided by our talented design team, and the impeccable craftsmanship of our factory-trained and -certified installers.

We at Lifespan believe people want to be part of a company that inspires and encourages. Always striving to be better, our commitment to excellence begins with our employees and radiates into all that we do.

Share the vision, start the journey and join our amazing team.

About this job :

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

What you will do :

• Memorize Scripts
• Assist office Manager with daily duties.
• Call all incoming leads within 1 minute (increases appointment set rate by 391%)
• Take all inbound calls. Scripting will be provided, but it is encouraged that you find a way to personalize the script.
• Setting up appointments
• Call for Reviews, Referrals and Repeat Business
• Monitor all lead sources
• Record all interactions with our companies custom CRM software

Requirements :

• Minimum 1 year experience within an inbound call center preferred
• Knowledge of Home Improvement industry preferred
• Proficient in Gsuite
• Experienced with customer service software applications
• Effective oral / written communication, interpersonal, problem-solving, multitasking, mathematical, computer and internet skills and telephone etiquette required
• Strong relationship management, organizing and customer service skills.
• Must be able to pay close attention to details.
• Associates degree is preferred
• A high school diploma is required
• Proficient with Microsoft Office Suite and Google Suite
• Reliable, professional, courteous and patient
• Excellent communication and writing skills

We Offer :

Competitive pay and bonus incentives.

Depending on experience our starting hourly rate is $16-$18 per hour.

The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills.

He / she has a basic understanding of administrative and clerical procedures / systems and the ability to multitask in a busy environment.

Responsibilities :

Guest services Welcome guests, employees, and clients who arrive at the office and clarify the purpose of their visit and who they want to see.

Answer all phone calls and emails sent to the main office and provide inter-office messages as requested.

Administration Send out and receive mail, documents, supplies and packages. Distribute items to mailboxes and offices as requested.

File and keep good records. Maintain office supplies and reorder as needed. Maintain an organized filing system. Manage a schedule for those needing support and schedule appointments as required.

Outbound Calls - We have potential customers who are interested in getting their bathroom remodeled! These calls will be placed to those homeowners in an attempt to get them to set up an appointment with one of our designers.

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