Customer Service Representative - Electricity

Our client is a leading provider of sustainable energy solutions, specializing in renewable energy sources such as wind, solar, and battery storage.

With a commitment to innovation and environmental responsibility, they aim to power a brighter, more sustainable future for communities and businesses around the world.

Offering a diverse portfolio of energy products and services, they strive to meet the evolving needs of their customers while reducing carbon emissions and promoting energy efficiency.

Take your career to the next level by working on a dynamic and innovative team as a Contracts Coordinator.

The Contracts Coordinator supports team members responsible for managing and overseeing the processing of customer and third-party contracts.

In addition, they will assist in post close case queue management, quality assurance / proofreading, data entry, and ad hoc assignments.

Essential Duties / Responsibilities :

• Receiving daily production assignments to support team
• Creating documents using form templates
• Entering data based on standard work process and procedures
• Researching issues involving transactions that did not process (due to incorrect entry, out-of-sequence steps, incomplete information)
• Reading, analyzing, and performing quality control on samples of documents and workflow to identify issues and refer to subject matter expert team members
• Pulling reports and updating reports, as directed
• Investigating and resolving issues throughout the lifecycle of contracts
• Other duties as required based on projects and business needs

Working Conditions :

• Work Location : This position is fully remote; the employee must have reliable internet access.
• Schedule : Standard work hours are 9 : 00am to 5 : 00pm CST, Monday through Friday.
• Overtime : Occasional overtime may be required based on business needs. Flexibility in working hours is expected to accommodate these requirements, with advance notice provided whenever possible.

Minimum Requirements :

• Undergraduate degree business management or operations management preferred.
• Minimum 2+ years of experience in customer service, operations, or relevant work experience.
• Excellent oral and written communication skills, including an ability to effectively communicating with cross-functional departments.
• Maintains composure and efficiency in a fast-paced environment.
• Ability to handle multiple tasks and assignments, ensuring all deadlines are met without compromising quality or attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving mindset with a focus on continuous improvement.
• Cultural fit personally and professionally. Must possess a positive, can-do attitude and outgoing personality to deliver the best service for our customers, external stakeholders, and internal employees.

Preferred Qualifications :

• Understanding of the deregulated retail electricity or natural gas markets, preferred.
• Customer Care or Operational skills experience a plus.
• Strong proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.) and CRM
2 days ago