Production Support
Production Support
Location : Pittsburg, PA
Role : Production Support Resource
Skill Needed :
Strong written and oral communication skills.
5-8 years application support experience.
Proficient in Java development & troubleshooting
Proficient in Linux, Windows platforms
Proficient in RMDBS and noSQL databases
Knowledge of monitoring tools such as AppDynamics, Splunk, Promethesus
Job Description :
Associate will be responsible for providing production support for enterprise critical platforms.
Responsibilities include :
- Incident and problem management.
- cross functional management to ensure tasks are completed on time
- vulnerability management. Ensure vulnerability are reported and remediated on time.
- Release management. Support release planning, implementation and post-production support
- Monitoring. Ensure production applications are fully instrumented with monitoring and proactive alerting.
- Incident Management. Ensure incidents are managed across teams, communicated and resolved by SLA.
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