General Manager

Looking for an opportunity to be part of a dynamic sales team? Want to be directly in control of your income? (Company), an authorized retailer of AT&T products and services, has a place for you to reach your sales career goals! With our company, you will find a challenging work environment supported by an amazing team ready to help you succeed.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Our proud reputation has been built around exceptional customer service. You can help us live up to that standard.

Position Overview :

The Market General Manager is a senior leadership position responsible for leading strategy, tactical execution, sales, and operation KPI in multiple markets with retail locations and 80+ employees including Retail Sales Consultants, Retail Store Managers, and Area Retail Sales Managers.

You will be recruiting, hiring, training, developing, and motivating top talent to maximize gross profit and key performance metrics in your assigned area.

Position Responsibilities

• Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
• Responsible for the organization's operational timelines including monthly inventory counts, cash accounts, and additional operational KPIs.
• Leads region to grow and achieve monthly, quarterly, and annual sales metrics.
• Ability to bring strategic plans to their team, create tactical plans that are executed, and lead to attainment success.
• Initiate and lead business change efforts to maximize desired results.
• Recruit, hire, and develop top sales individuals for assigned regions.
• Direct and oversee all communication within your assigned region.
• Develop, challenge, and motivate all team members and inspire them to lead their individual results.
• Create an environment where employees are empowered to deliver unique customer service solutions that are aligned with company goals.
• Foster a continuous learning environment that delivers the most knowledgeable and skilled teams in retail.
• Collaborate and share best practice solutions with leadership and peer groups to enable the rapid success of the company.
• Adheres to and executes on team values.
• Conduct regularly scheduled store visits according to established company guidelines to ensure quality, consistency, and compliance with company policies, procedures, and standards for appearance within assigned regions.
• Conduct annual performance reviews of Area Managers and oversee performance reviews of Store Managers.
• Ability to multi-task and work in an organized, efficient manner.
• Ensure quality, consistency, and compliance with company policies and procedures and store standards for appearance within the region.
• Provide your sales teams with the proper tools and resources to be successful in their jobs.

Key Qualities

• Personal Leadership : Always lead by example.
• Integrity : Clear commitment to a respectful workplace, diversity, and inclusion.
• Scheduling : Assist the organization in scheduling maximum efficiency.
• Product Expertise : Maintain thorough knowledge of current products.
• Merchandising : Ensure in-store presentation standards are maintained in all areas.
• Customer Service : Provide positive and effective resolution of customer and team member concerns as the first or second point of escalation for store managers.
• Partner Relationships : Build strong relationships and lines of communication with staff and carrier personnel. Manage relationships in a manner acceptable to others and to the organization.
• Team Communication : Ensure communications from senior management are passed down to all staff. Provide coaching and be open to being coachable regardless of hierarchy.
• Asset Protection : Protect company assets by following established policies, processes, and procedures.

Required Qualifications

• High school education is required. Preferred Bachelor’s degree or a minimum of 5 years related work experience.
• Supervisory or management experience of sales team required, multi-unit management experience required.
• Consistent high achievement in prior sales positions required.
• Commitment to exemplary customer service, honesty, and integrity.
• Enthusiasm for retail and wireless technology and products is required.
• Must be able to work at multiple locations within a region.
• Ability to work independently and manage your time.
• The ability to recruit, train evaluate, and coach team members.
• Ability to work flexible hours and travel as necessary.
• The ability to recruit and coach team members.
• Experience training and evaluating employees.
• Reliable transportation and a valid driver’s license are required.
• Must be able to pass a background check.

Base salary and at-risk bonus opportunities. Benefits include medical, dental, vision, and 401k with Company contribution.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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