Medical Assistant Certified - Clinic Patient Access Center

Job Description

Salary -

Overview

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

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Summary

The Medical Assistant Certified at the Clinic Patient Access Center (CPAC) will be responsible for providing exceptional patient care and support through phone consultations, scheduling appointments and assisting with medical inquiries.

They perform selected nursing and administrative / clerical duties to collaborate with healthcare providers to ensure timely and accurate patient care.

Position Reports To : Clinic Patient Access Center Manager

Essential Functions

Take customer calls while providing accurate, satisfactory answers to patient inquiries and concerns in a professional and compassionate manner.

Receives and returns phone calls and EMR messages from patients and other external sources.Scheduling appointments and coordinating with healthcare providers to ensure efficient patient care.

Documenting patient information accurately and maintaining electronic medical records. De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Provide support and guidance to patients in navigating the healthcare system and accessing resources. Escalates emergent patient care concerns to the appropriate entity as directed in protocols.

Collaborate with other call center professionals to improve customer service.Help to train new Medical Assistants and informs them of Confluence Health’s customer management policies.

Required to maintain active Basic Life Support (CPR) certification.Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required :

High school graduate or GED,Accredited Medical Assisting program graduate.Active Medical Assistant Interim (IC) or Medical Assistant - Certified (CM) license through the Washington State Department of Health.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Strong time management and organizational skills with the ability to work independently.

Strong communication skills, both written and verbal.Exceptional customer service, interpersonal and rapport building skills.

Medical Terminology and healthcare experience.Basic computer skills including Microsoft Office Suite.

Desired :

6 months experience working as an MA-C preferred.Previous EMR (electronic medical record) experience.Previous healthcare, call center, or customer service experience.

Phone skills, including familiarity with complex or multi-line phone systems.

Physical / Sensory Demands

O Occasional, represents 1 to % or up to minutes in a 2 hour workday.

F Frequent, represents to % or up to 1 hour of a 2 hour workday.

C Continuous, represents % to % or up to 2 hours of a 2 hour workday.

Physical / Sensory Demands For This Position :

Walking - FSitting / Standing - CReaching : Shoulder Height - OReaching : Above shoulder height - OReaching : Below shoulder height - CClimbing - Not specifiedPulling / Pushing : pounds or less - FPulling / Pushing : pounds to pounds - FPulling / Pushing : Over pounds - FLifting : pounds or less - FLifting : pounds to pounds - OLifting : Over pounds - OCarrying : pounds or less - FCarrying : pounds to pounds - OCarrying : Over pounds - OKneeling - OBending / Stooping / Crouching - FTwisting / Turning - FRepetitive Movement - C

Working Conditions :

In an office with co-workers where you are seated or standing in a cubical and your interactions with patients and clinical staff members are via telephone and in our EMR system.

The office environment is busy and complex requiring detailed and focused attention.

Job Classification :

FLSA : Non-ExemptHourly / Salary : Hourly

Physical Exposures For This Position :

Unprotected Heights - NoHeat - YesCold - YesMechanical Hazards - YesHazardous Substances - YesBlood Borne Pathogens Exposure Potential - YesLighting - YesNoise - YesIonizing / Non-Ionizing Radiation - NoInfectious Diseases - Yes