Job Description
This position is responsible for interacting with riders in person or by phone on a regular basis. The Retail Sales Associate records customer transactions, information and order requests into the computer or POS (Point of Sale) system for processing and delivery of customer service.
This is a part time position. Weekend availability will be required, as these are our busiest days.
Essential Duties & Responsibilities
- Assists customers in person, by phone, or by email in a professional and courteous manner at all times.
- Utilizes the computer to enter data, process orders & catalog requests, look up records & customer accounts, and confirm availability of merchandise.
- Greets customers into the showroom, and personally assists in helping to find / identify products for purchase.
- Picks customer orders from distribution stock as needed.
- Sets up advertising signs and displays merchandise on shelves, counters, or tables to attract customers and promote sales.
- Stocks, organizes, and cleans storage areas and displays with merchandise.
- Uses the Point of Sale (POS) system to accurately process and complete customer purchases, orders, and returns.
- Receives payment for parts, and processes / obtains credit authorization, wraps / bags merchandise for customers.
- Regularly solicits sale of feature, cross-sell, and up-sell products to customers, including Gold Club Memberships.
- Brings customer concerns and complaints to the attention of assigned Supervisor for resolutions and / or further investigation and consideration.
- On an as-assigned basis, aides with processing of the showroom deficiency report.
- Cleans display cases, shelves, and aisles.
- Other duties as assigned by the leadership teams.
Qualifications
Educational and Experience Requirements
A high school diploma or GED is required for this position. Previous experience in providing great service to customers in a retail, cashiering, or call center experience is preferred.
Additional requirements include :
- Strong verbal and written communication skills
- The showroom's busiest days are Friday, Saturday and Sunday, so we are looking for someone with weekend availablity.
- Strong customer service and support abilities
- Effective computer and data entry skills
- Basic problem solving and analytical skills
- Ability to multi-task and manage competing priorities
Physical Demands
While performing the duties of this job, the team member is regularly required to use hands to finger, handle or feel, and talk or hear.
The team member is frequently required to walk, sit and reach with hands and arms. The team member must regularly lift and / or move up to pounds, frequently lift and / or move up to pounds, and occasionally lift and / or move up to pounds.
Must be able to work in a constant state of alertness and in a safe manner.
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