Inbound Customer Service Agent

VirtualVocations
Carrollton, Texas, United States
Full-time
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A company is looking for an Inbound Customer Service Agent (remote).Key ResponsibilitiesAddress inbound caller needs and ensure first call resolution according to established guidelinesDocument all caller interactions in compliance with Quality Assurance GuidelinesMaintain attendance and adherence to scheduled shifts while managing multiple applications and screensRequired QualificationsHigh School Diploma or GED required1 year of previous customer service experience, preferably in a call centerProficiency in Microsoft Office Suite, particularly Word and ExcelExperience using dual monitors and multiple applications simultaneouslyAccurate keyboard skills with proven data entry speed

5 days ago
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