Technical Support Specialist 1

VirtualVocations
Bell Gardens, California, United States
Full-time
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A company is looking for a Technical Support Specialist 1 (Remote).Key Responsibilities : Provide first-level technical support to customers via phone, email, or chatTroubleshoot and resolve basic technical issues related to computer systems, software applications, and networksDocument and track customer issues, resolutions, and follow-up actions in the support ticketing systemRequired Qualifications : Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experienceBasic understanding of computer systems, networks, and software applicationsAbility to work independently and as part of a team in a fast-paced environmentWillingness to learn and adapt to new technologies and processesFamiliarity with support tools and software, such as ticketing systems, is a plus

2 days ago
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