Senior Business Analyst

Location : Remote

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Job Summary

The position is responsible for ensuring the seamless delivery of our products to customers, identifying opportunities for process improvements, and maintaining comprehensive documentation.

This position plays a critical role in communicating with stakeholders, troubleshooting technical issues, and executing operational processes.

They assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.

What You Will Contribute

• Operational Excellence : Manage all day-to-day operational tasks related to product delivery. Execute operational processes for assigned areas.
• Stakeholder Communication : Report delivery status daily to stakeholders and interact with business owners and subject matter experts.
• Technical Troubleshooting : Diagnose and resolve client questions or problems related to system configuration, product functionality, and enhancements.
• Process Improvement : Identify opportunities for process enhancements and propose modifications.
• Reporting and Training : Create actionable reports and provide formal training to team members.
• Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
• Works under the direction of the Manager to ensure delivery of our products to customers for assigned business areas.
• Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance)
• Diagnoses and resolves client questions or problems over the telephone / Internet in the areas of system configuration / setup, product functionality and bugs / enhancements
• Achieves established goals
• Participates in the software build and / or configuration process and testing process
• Ensures programs meet business specifications
• Reviews provided documentation and user manuals needed to support the product, as appropriate
• Monitor process and quality reporting to identify and escalate issues.
• Track and ensure timely resolution of production issues.
• Maintains documentation of product delivery procedures in assigned area.
• Escalates any disconnects between client expectations, the contract and Veradigm's’ interests
• Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate
• Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity
• Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders
• Works with business stakeholders on complex issues related to special expertise and is often chosen by management to handle SEV1 / Critical cases in the area of expertise, if appropriate
• Acts as a mentor for the team, guiding more junior staff in terms of how to manage clients in situations in his / her area of expertise, if appropriate
• Works directly with 3rd party vendors and cross functionally internally
• Possess advanced level knowledge of assigned applications or solutions and develops knowledge content, acting as the go-to person for other team members
• Performs root cause analysis in his / her area of expertise and suggests to leadership solutions, if appropriate
• Escalation duties as needed, assigned by leadership
• Independently create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Provides formal training to team members and documentation as needed
• Work with development and technical support teams to troubleshoot and resolve customer-impacting issues.

The Ideal Candidate Will Have

• Bachelor's Degree or equivalent Technical / Business experience Required
• 3-7 years relevant work experience Preferred
• Typically 2-5 years healthcare industry experience Preferred
• Knowledge of Risk Adjustment and HEDIS Preferred.
• Experience in quality program reporting Preferred.
• Effective communication skills
• Ability to read gap analysis and data validation reports.
• Technical experience with SQL Server, SQL Server Integration Services, and job running & monitoring.
• Proficiency in SQL, with the ability to write select queries.
• Strong data analysis skills
• Proficiency in Microsoft Excel
• Experience troubleshooting data files and technical systems.
• Understanding of claims data, provider data, and supplemental data.

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