Regional Manager of Practice Operations

Medical, dental, vision, 401k match, bonus, PTO, life insurance

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Salary : $97,000 - $107,000 per year

A bit about us :

We serve patients and doctors in Metropolitan New York. The company was developed by primary care physicians and healthcare executives as a means for doctors to remain independent and thrive in the rapidly evolving healthcare system. The founders are committed to the private practice of medicine.

Why join us?

Medical, dental, vision, 401k match, bonus, PTO, life insurance

Job Details

Regional Manager, Practice Operations

Location : Great Neck, NY (with oversight of Long Island + 1 site in Queens)

Schedule : Full-time

• On-site

Organization : Confidential, physician-founded primary care enterprise (value-based care; integrated adult primary care network across Long Island / Queens)

Lead operations that power value-based primary care at scale.

We’re a physician-founded enterprise built for the future of primary care. We believe in large-scale private practice, population health, and outcomes-driven care. As our Regional Manager, Practice Operations, you’ll own a multi-site portfolio end-to-end—elevating front-end revenue cycle, standardizing workflows, and coaching teams to deliver top-quartile patient access, experience, and financial performance.

Why this role matters

Scale & impact : Help catapult a top-performing value-based network to its next phase of growth across Long Island and Queens.

Value-based DNA : Convert strategy into site-level execution—closing gaps in care, improving quality scores, and operationalizing population health.

Ownership : You’ll be the accountable operator for your territory—“A to Z and everything in-between.”

What you’ll do

Run the region : Direct day-to-day practice operations for assigned sites; ensure access, throughput, and exceptional patient experience.

Standardize excellence : Build, deploy, and enforce policies, SOPs, and KPI dashboards across front desk, MA workflows, and site leadership.

Front-end RCM leadership : Drive clean registration, insurance capture, referrals / authorizations, and POS collections to reduce denials and DSO.

Physician partnership : Onboard physicians; track performance; translate operational / financial results into clear, actionable insights.

Performance & quality : Manage to targets for schedules filled, no-show reduction, cycle time, care-gap closure, and quality incentive metrics.

People & culture : Hire, mentor, and develop site managers and staff; reinforce a collaborative, “group-think” culture across independent practices.

Change management : Lead operational redesigns, new technology / EMR workflows, and expansion projects with disciplined project management.

What you’ve done

7+ years in large, multi-site medical group operations (independent practice experience preferred).

5+ years hands-on RCM front-end leadership within practice sites (eligibility, authorizations, POS collections, referral management).

Proven success building efficiencies across MA workflows, front desk, and site-manager oversight—with measurable KPI improvement.

Experience onboarding physicians, tracking performance, and aligning incentives in managed care / value-based environments (PCMH, MSSP, population health).

Financial acumen : comfortable explaining site P&L drivers and operational performance to physicians and office managers.

Credible leader and coach—able to meld independent practices into a unified culture.

Education : Master’s degree preferred (Bachelor’s + primary care expertise considered). Six Sigma training / certification a plus.

Tech-forward : quick study and trainer on EMRs and healthcare technology; data-driven decision-maker with strong analytics.

How success will be measured (sample KPIs)

Access : template utilization, days to third next available, no-show rate

Throughput & experience : cycle time, patient satisfaction / NPS

Front-end RCM : eligibility accuracy, POS collections rate, referral / auth turnaround, first-pass acceptance

Quality & value : care-gap closure, panel attribution accuracy, incentive attainment

People : retention, bench strength, training completion, engagement

What you bring

Entrepreneurial grit and bias for action in fast-paced, scaling, or turnaround settings

Leadership presence with physicians and cross-functional teams

Operational rigor and a coaching mindset—equal parts standards and empathy

The details

Location : On-site in Great Neck, NY with regular travel to Long Island sites and one Queens location

Employment type : Full-time

Compensation & benefits : Competitive and commensurate with experience

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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