Tech Lead / Senior Software Engineer - Digital Analytics (Quantum Metric)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

U.S. Bank is seeking a Senior Software Engineer and Tech Lead to drive the technical vision, architecture, and execution of our digital experience analytics initiatives using Quantum Metric. You will lead a cross-functional engineering team focused on delivering high-impact insights that improve customer journeys across our digital platforms.

This role is ideal for someone who thrives at the intersection of data, user experience, and scalable engineering. You'll collaborate closely with marketers, product managers, designers, data scientists, and business stakeholders to shape the future of how we understand and optimize user behavior.

Key Responsibilities

Lead the design and implementation of scalable, high-performance solutions leveraging Quantum Metric and related analytics tools.

Serve as the technical authority in digital experience and customer behavior analytics and hands-on contributor for a team of engineers.

Partner with product and UX teams to define and prioritize session replay and behavior analytics features that drive measurable business outcomes.

Design and deploy efficient client-side tracking solutions for web and mobile platforms that minimizes performance impact, reduces execution time, and scales seamlessly across devices and environments.

Ensure tracking solutions are privacy-conscious and compliant with the latest data protection regulations (e.g., GDPR, CCPA), avoiding inadvertent capture of Personally Identifiable Information (PII).

Lead 3-4 contractor engineers and foster a culture of technical excellence, collaboration, and continuous learning.

Stay current with industry trends in digital experience analytics, performance monitoring, and customer journey optimization.

Provide thought leadership on digital data collection, aligning strategies with business goals and enterprise technology frameworks.

Basic Qualifications

Bachelor's degree, or equivalent work experience

5+ years of software engineering experience

Preferred Skills / Experience

2+ years' technology leadership experience

Strong experience with Quantum Metric (FullStory, Contentsquare, or similar digital experience analytics platforms will be considered)

Experience with Adobe Analytics, Google Analytics, or other clickstream data collection tools.

Knowledge of HTML / CSS and proficiency in modern web technologies ( JavaScript / TypeScript, React, Node.js).

Deep understanding of event instrumentation, session replay, and behavioral analytics.

Experience with cloud platforms (Azure, AWS or GCP) and CI / CD pipelines.

Understanding of Agile methodologies and SDLC best practices.

Strong communication skills and a proven ability to influence across functions and levels.

Exciting Aspects of the Role

Shape the future of digital customer analytics at U.S. Bank

Work with cutting-edge enterprise tools and influence marketing and product strategy

High visibility and impact across marketing and digital product teams

Location Expectation

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants () .

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program () .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $132,260.00 - $155,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.