Senior Business Analyst - Digital Products (Hybrid)

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation.

Our shared purpose Connecting People, Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.

And we’re growing in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled.

From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work.

Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers.

And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities :

The Sr. Business Analyst will be working with motivated teams on highly visible and valuable customer-facing digital products, specifically the mobile app and the security experience.

This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams and leadership in an Agile environment.

This is a Chicago-based hybrid role that will require both weekly work in-office and from home.

• Applies data from the market, customers, and teams to drive product improvements and innovation around emerging business and market needs (leading capabilities and industry trends)
• Translates high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Manages a story backlog to ensure readiness of user stories for the upcoming sprint
• Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly
• Analyzes data to ensure features are aligned with product goals / objectives and delivering the most business value
• Creates acceptance criteria that is clear, concise and actionable
• Works with User Experience (UX) analysts to ensure prototypes convey story intent
• Works with Dev and QA to understand the boundaries of any given story
• Contributes to overall definition of strategy and scope, including working with business partners to understand why’ we are working on something before development begins
• Finds opportunities for improvement across product, process and team
• Mentors other Analysts in the organization

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply.

While having the desired qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications) :

• Bachelor’s degree or relevant experience
• 3+ years of Digital experience or similar
• Ability to understand, communicate and engage effectively with multiple stakeholders and interactions
• Strong problem-solving, listening, written and verbal communication, and decision-making skills
• Possess strong analytical skills and ability to define business cases
• Ability to write user stories and translate data and information into meaningful insights
• Ability to travel up to 15% travel

What will help you propel from the pack (Preferred Qualifications) :

• Understanding broad principles of airline management and eCommerce
• 1-2 Agile / Scrum experience
• Experience with competitive analysis
• Experience with data analytics analysis, including running queries
• Working knowledge of SQL
• Presentations kills
1 day ago