Inside Sales and Support
Job Description
Job Description
Reporting to the Inside Sales Manager, Inside Sales and Support is the primary contact internally for our customers, distribution partners and outside sales force.
This position is responsible for fielding and responding to sales inquiries and order entry within assigned territories and key accounts in an effort to drive sales through excellent service and support.
Responsibilities -
First and primary inside contact for product related questions, documentation, quotations, inventory status, product returns, credits and general sales inquiries from our customers and distribution partners
Helps to execute regional sales strategies and support the sales efforts of our Regional Sales Managers and Manufacturing Reps within assigned territories and key accounts
Responds to requests for quotation by researching, gathering critical information, and communicating the proper selection of a product or alternative;
works with Product Management in more technical situations
Uses discretion and judgement when determining and negotiating price concessions to maximize profit while meeting customer needs
Point of contact between distributor and internal departments for large quotations, projects and orders with the goal of ensuring appropriate and accurate information is presented and distributed clearly and properly
Helps identify opportunities to improve efficiencies internally as well as externally between xx and our distribution partners
Enter all incoming orders into the ERP system for your territory
Allocate and release stock per order
Verify customer data and review orders for completeness.
Provide order information to customers by email, such as unit price, shipping dates, or anticipated delays.
Prepare and print orders, pick / pack tickets and labels; deliver to warehouse
Check inventory records to determine availability of requested merchandise and make adjustments if necessary
Review’s system generated reports to proactively follow-up opportunities and effectively communicate with Regional Sales Managers regarding distributor activity / performance
Helps execute corporate strategy for national accounts
Participates in product and position related training both internally and externally
Travel is expected in the range of 5%
Perform all other tasks as assigned by Supervisor.