The Marketing Operations Offer Support Coordinator - position is part of a team that supports the daily needs of the various Marketing teams from Property Marketing, Direct Marketing, Marketing Strategy (POD), Email, Studio & Digital.
This position is located in Las Vegas, Nevada. No travel is required.
ESSENTIAL JOB FUNCTIONS :
The following are key responsibilities of the Marketing Operations Offer Support Coordinator role :
- Serve as the first point of support for business support for all products supported by Marketing Operations.
- Respond to all questions through the support queue and ensure all client / user support calls and service requests are handled or escalated in a timely manner
- Monitor and report product issues from business clients
- Demonstrate thorough understanding of the marketing products supported and their operational functions, including how to problem solve for common business support items
- Validation of system access request for appropriate controls and approvals.
- Ensure proper access by creating, modifying, or removing user account profiles in various systems.
- Supports the Data Integrity and Support teams with overflow work as needed
- All other duties as assigned
QUALIFICATION REQUIREMENTS :
- Must be proficient in Microsoft Office products
- Self-motivated to acquire systems & applications knowledge.
- Must be detail-oriented and possess strong time-management skills
- Ability to communicate effectively to all levels within the organization.
- Ability to work in a high-pressure fast paced environment
- Excellent interpersonal and problem-solving skills
- Must be able to obtain a valid gaming license in regulated jurisdictions.
- Knowledge of property operation, Caesars Marketing or Casino Marketing experience a plus
EDUCATIONAL AND EXPERIENCE REQUIREMENTS :
- 1-2 years of relevant business experience, support, or customer service
- College degree preferred
As a part of the employment process, finalist candidates will be required to complete a background check upon offer acceptance.
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